Customer Testimonials
I always have a great experience with the service and sales we will never go any where else to purchase any vehicle.
We always have great service and great experience with the sales department we will never go any where else.
I bought a GMC recently from Banks, I’m impressed with how great the experience was. The price was excellent and the service was great. They did everything they said they would do when they said it would be done. I’ll definitely recommend this dealership.
Process at Banks Auto in Concord, NH was very smooth and well-organized. Salesperson Nicholas H. was knowledgeable and extremely helpful
Nicholas Hanna was tremendous throughout the whole process! Guided me through numerous test drives so I could find the right SUV to fit my towing and pleasure driving needs.
WAS GREAT EXPERIANCE DOING BUSINESS WITH MIKE VALANCOURT. HE WAS GREAT AND HELPED ME GUIDING ME TO MAKE CORECT DECISIONS PURCHASING CHEVY COLORADO PICK UP TRUCK. HE IS VERY CUSTOMER FRIENDLEY AND HAVE LOTS OF KNOWLEDGE TO HELP THE CUSTOMER GET AQUINTED WITH NEW VEHICLE. I FIND HE IS A GREAT ADDITION TO YOUR SALES STAFF.
Good fast service. Nice waiting room.
Fantastic service. Pleasure to work with Would highly recommend
Banks never disappoints. Bought my 2016 GMC Canyon SLT diesel from them over 5-years ago, and they continue to provide amazing service. Best in the area, which is why I drive almost 2 hours round trip for routine maintenance or whenever I need an issue checked out.
Amazing serv
Banks never disappoints. Bought my 2016 GMC Canyon SLT diesel from them over 5-years ago, and they continue to provide amazing service. Best in the area, which is why I drive almost 2 hours round trip for routine maintenance or whenever I need an issue checked out.
Tim Katsigiannis was the most pleasant, professional and accommodating sales person I have ever dealt with.
Used the basic care, was taken Wright in. Treated great, was completed before the estimated time, truck was much cleaner when I got it back than it was when I dropped it off.
the salesman Kevin was very knowledgeable of the truck model we were looking at. He knew what the differences were between all the different trims available. He made finding the exact truck we wanted easy
Nick Gagnon was my salesman and was great to deal with, made things fast and easy to get me in my new truck, banks is the place to go for new/used vehicles.
Working with Brennan was a pleasure as always. He was incredibly helpful throughout the entire car buying process and answered any questions that I had.
Nick was great to deal with and made the process of purchasing my truck easy and fast
Very efficient and easy to use. They kept us well informed every step of the way
Where do I start? I had a 2015 trax and brought it to another dealer ship to get it inspected,. Had a really bad feeling when the assistant Manger just kept saying I should buy a new car from them then I'd get life time free inspections. Took my trax and ran. I did end up retiring my beloved trax and bought a new terrain from banks. I absolutely adore my 2022 terrain. Cindy and Mike Tierney were wonderful. They both did whatever they could to make my car buy quick,easy, and almost painless. I will NEVER go anywhere else ...
Very professional and courteous
Always fast high quality service.Delivery on time every time I go in. Cafe is also very good..
I just bought a 2020 Acadia denali and it was a great experience. My salesperson Tim was easy to work with. He was upfront and honest. Kristen Marrion
Absolutely perfect service! Staff is friendly and efficient!
Absolutely perfect service! Staff is friendly and efficient! So happy we bought our Silverado and Cadillac from Banks!
Great Service dept. Never any Issues, honest, to the point care. Zach Brosseau as well as the service area always do a great job. Never any issues, always pleasant
I’ve been coming to Banks for years and have never been unhappy with their service.
Banks Chevrolet is a great dealership that cares about the customer and the experience they have. I purchased a truck from Court, he was very thorough and responsive and made my purchase seamless. Thanks again see you soon!!!’
Very professional and reputable dealership! Our sales person, Kris, was awesome! Even when there was an issue with our purchased vehicle, he made sure everything was set right. Couldn’t ask for a better experience from beginning to end. Looking forward to servicing my vehicle here for any maintenance needs as well! You guys rock!
It was efficient and I was able to get a car I loved. Process was very quick, and I was in and out!
Very professional and reputable dealership! Our sales person, Kris, was awesome! Even when there was an issue with our purchased vehicle, he made sure everything was set right. Couldn’t ask for a better experience from beginning to end. Looking forward to servicing my vehicle here for any maintenance needs as well! You guys rock!
My visit to Banks Service was for a scheduled oil change and annual state inspection. I did not request a tire rotation or vehicle wash. All that was completed either met or exceeded my expectations.
Had my truck go in for one problem to be fixed. Right before I brought it in, found another problem. Asked if they could look at second problem and see if they could possible fix that as well, if they had time. They were able to fix both problems and also found a recall and thay also did that at the same time. Service was wonderful to talk to and repairs were faster then I thought.
Had my truck worked on right before dropping off. I found a second problem. Asked if they could look into second problem and they were able to fix both problems and also found recall, which they also fixed at the same time in a timely manner. Sevice was wondering to talk to and got my truck back sokner then thought.
Everyone was very Courteous and low pressure. They even went the extra mile to make sure my seven year old was happy while she was there.
I love dealing with Banks! I was dealing with a smaller dealership in Franklin and they were very unprofessional. I recommend Banks all the time! Tim was wonderful to work with!
This is my third vehicle from this dealership. Always good service. I am a very happy customer
Banks auto is a great dealership to work with,they are very fair and honest to there customers you can't go wrong at banks
I came in looking for a new terrain, just planned on looking and maybe test driving as Cindy via text message was very helpful. Once I drove it I hoped I would be driving it home that day. Mike Tierney was my sales person and he was terrific. Made it quick and I didn't have to sit there for 5 hours. We were so impressed my husband is now buying a new Gmc Banks.
Keith was a great help getting me into my new car. The buying process was quick and painless. I had noticed a very slight “bounce” while test driving at highway speeds and after the tech looked into it it was one of the tires which they replaced and the bounce was gone. Thank you Keith and all the Banks personnel. I will definitely return to Banks for my next car.
Thank you service department they do a great job. There prices are reasonable. I never have to wait long when they service my vehicle. You can Bank on that. Just wanted to say thank you for everything. 👍👍👍👍👍
I live pretty far away, but I found my dream car on the Banks website so I gave them a call. I didn't want to drive hundreds of miles to see the car if they weren't going to hold it, so I explained my situation. They explained that they couldn't technically hold the car, but I could put down a deposit on it over the phone and start the buying process, and then they wouldn't sell it to anyone else. This is admittedly a slightly risky prospect because if I decided I didn't want it ...
I have kids and animals I brought my car in for interior cleaning it was a complete mess lots of spills slime you name it, I am amazed it’s like brand new I am very satisfied at their detail work. They definitely do an excellent job.
I brought my 22 Silverado in for its first service. The gentleman guiding the vehicles in asked what I was in for and I told him. He replied, I Hope you have at least 3 and a half hours. I said that I have no choice as I needed it done. No wanting to wait so long, I called my wife to come pick me up. No sooner do I arrive home and my phone rings. You truck is done. Really?? I would have waited.
I always work with Linda Falbo she’s the best . I got in with no appointment. And my car was ready at the end of the day. Great experience all around
As a Business Owner I will always bring my vehicles to banks not only because they are the closest to my business but because they are fair on pricing and won't give you the run around.
As a Business Owner I will always bring my vehicles to banks not only because they are the closest to my business but because they are fair on pricing and won't give you the run around.
Alex was my rep, but the whole team was awesome. Super helpful. Went above and beyond to help me get the truck I was after. Thanks all!
Hi, I have been dealing with Banks ever since I purchased my 2018 Silverado. Their basic care service is very convenient for us 9-5 workers as they stay open till 8 PM. I'll continue to recommend them to my family and friends. Thanks again!
It was a great place. Very detailed! Alex Thibodeau was so wonderful! I love my new car!
I purchased a used car on 5/31 and it was an easy, honest, clear transaction. My sales person, Tim K, was awesome. I will continue to purchase vehicles here for my future needs.
I would highly recommend Banks. Shout out to 2 Great Service writers Matthew and Steve. I will continue to do Service with them. Thank you to the Service manager!!
Quick and easy buying process. Brennan had our truck washed and inspected prior to us getting there. He was kind, and took the time to show us all the bells and whistles of our new truck!
Very helpful, kind, and proactive. We pick out the truck we wanted and when we arrived it was all inspected and ready to go. Brennan was awesome a d took the time to show us all the bells and whistles of our new truck.
Everything was good. Car is fixed. Thank you.
Steve Gard is an amazing service advisor! You are truly fortunate to have him in your team! I have worked with Banks for many years now, and it is truly a great place! Thank you!
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I've had several experiences at this dealership. A wiring issue that was found very quickly and I was kept upto date through the whole process. Service writer Steve was the best. My third trip was wonderful and Matt Bourque was amazing and very pleasant. He answered all my questions and treated me very well. Both these service writers really make your visits very pleasant and I will continue to do service at banks. I will be requesting Steve or Matt. Great job!!! Thank you!
The line for basic service was long but well worth it. Got my car cleaned and vacuumed which was great. Really enjoyed having the cafe in the dealership to get a snack! Great waiting area. Overall great experience.
Chris Burnor at the Concord dealership was amazing! Would definitely recommend working with him to anyone who's looking for a new car.
Steve Gard in the service department is amazing and very helpful. He explained everything that was done to both of our vehicles.
Great service. Excellent communication. I bought four cars from Banks they are truly the best.
Great dealership. Comfortable Ble waiting room, cafe, and lots of vehicles to look over. Service bays are huge and cleans. My oil change and tire rotation went quick. Even got a nice wash when they were done.
I purchased my vehicle originally at Banks in 2019 and discovered their professional and prompt service ethic then and over the years. I wouldn't take my vehicle anywhere else for service.
Everything with the sale of the vehicle was great and we were not at the dealership for a whole day,. their salesperson was very informative and very helpful, would recomend him to my friends and family. Thank you for making the process barerable.
Had a recall when we bought a used Cadillac elsewhere. Made a call to banks...got an appointment quickly in 4 days. Before booking appt. Service checked to make sure they had the parts to fix recall. Dropped vehicle off the night before appt. And they called me at noon nextdat. Vehicle ready. Very pleased with customer service. Fast and polite. Will use them again
Great service from phone call to make appointment till pick up after service. Bought a used 2011 Cadillac SRX. It had an outstanding recall that needed to be done. I called got an appt 4 days,later and was treated with respect and courtesy when i dropped it off all the way thru pickup after recall done. Called me upon finishing 3 hrs earlier than expected. Banks is great.....
Service department excellent job. I'm very happy for there service. Thank you for your service. They're number one
Had a plow breakdown which necessitated ordering a new wiring harness. Banks got the job done much faster than anticipated and as always kept me posted throughout. Always a pleasure to deal with Banks!
Service department staff and managers demonstrate a successful operation!
Had to have a truck towed to Banks when the shift linkage broke. They were right on top of it. Sent me the quote for the work to be done and the time frame for doing it and were true to their word in both cases. Love Banks!
Banks always is kind, thorough, and helpful with my needs in mind. They know what they're doing. Best in NH.
A pleasant experience. Bought a white truck, who would have thought! Alex was Great to work with!!
Friendly staff. Quick and easy experience.
Excellent service as always , great friendly knowledgeable staff!!
Cindy was extremely helpful in helping me select a new truck. She worked with me for months to make sure that I was able to get into the right vehicle for the right price. If her professionalism and care is a reflection of the culture of this dealership you can shop with confidence!
The staff were extremely helpful and courteous. It was a pleasure to come in for service
I’ve purchased 3 vehicles from banks and two of them recently. They are very competitive there and will definitely get you the best deal sales and support there are the best around. Ask for Brennan you can’t go wrong you’ll have a great experience and up with the vehicle at a reasonable price. 10 star service!
Purchased a new 2022 Terrain Denali, exactly what I wanted. no Haggle pricing. Court was professional and very helpful, new all the details. And Heather was very efficient with the financing. This all made my purchasing experience very enjoyable.
From the online questions to the meeting and buying my vehicle was a great experience Questions were answered, phone calls made and buying were very efficient and quick
Great experience overall. Not pressured into anything. We will do business with again. Thank you.
Great service
Quick and easy
Banks Chevrolet-Cadillac exceeds my expectations at every turn. Specifically, Marc Labbe, my service advisor, treats my 2016 Canyon as if it were his own. He and others like him at Banks provide me with the confidence that I'm in good hands.
Banks Chevrolet-Cadillac always exceeds my expectations, from the Sales folks to the Service Department. A special "shout-out" to Marc Labbe in Service, who treats my 2016 Canyon as if it were his own.
Banks was quick to get our vehicle's mechanical issue diagnosed and worked with the warranty company to ensure the repair costs were covered. Customer service was friendly and efficient.
Banks was quick to get our vehicle's mechanical issue diagnosed and worked with the warranty company to ensure the repair costs were covered. Customer service was friendly and efficient.
Nick was awesome! Very personable, and made my car buying experience so easy. Totally appreciated him staying until the end of his day (plus another 15-20 minutes) to make sure we were all set to go. The 'numbers guy' in the glass office (haha) was awesome, too (get that guy some blinds for those big windows though (haha)! From start to finish, the whole process was flawless. I cannot say enough about the Banks Team. I will definitely be sending anyone looking for a new vehicle there and will keep my business there from here on out. I absolutely LOVE ...
Organized, friendly, courteous
Great service at Banks. They have serviced our truck since new and now with about 90k miles it still runs/rides like new. We really appreciate the included car wash!
Able to schedule an appointment quickly when a problem was noticed. They were able to quickly diagnosis the issue and repair In a short amount of time and at a reasonable cost. Always very pleased with their service standards. As long as I am a Cadillac owner will continue to use this dealership for service.
Great service from Banks again for my 2016 Silverado - would highly recommend them to anybody
We couldn't be happier with our 2021 Chevy Equinox. Just crossed the 10k miles yesterday. The folks are good to work with, especially our salesman Mark.
Always fast, friendly and efficient. Great communication between service dept and customer. I travel to this dealership from MA because of their superior service and team members.
Mike Valencourt is our dealer, we buy our company trucks and personal trucks through him every time we go here. He is absolutely everything you could want in an excellent salesman. Everybody that I’ve ever dealt with in the service end of things is fantastic also I can’t say enough good things about everybody that we deal with at this company they are all extremely professional courteous and all-around good people .
Sales and service were top notch and probably the best service I’ve ever had when having to deal with a sales person.
I recently purchased a truck from Banks. The vehicle is top quality the purchase experience was good. The only negative is the trade in value was a bit to low.
We built our truck with what we wanted on it online and then brought that printout in to have our truck built. Tim K helped us from start to finish and explained many things to us that we didn’t know. He kept us informed through the whole process and was always so apologetic that it was taking so long (we know supply chain issues affect everything so we knew it would take a while). We are so happy with our new truck and it is absolutely beautiful; we get compliments on it all the time!
We built our truck with what we wanted on it online and then brought that printout in to have our truck built. Tim K helped us from start to finish and explained many things to us that we didn’t know. He kept us informed through the whole process and was always so apologetic that it was taking so long (we know supply chain issues affect everything so we knew it would take a while). We are so happy with our new truck and it is absolutely beautiful; we get compliments on it all the time!