Customer Testimonials

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DealerRater Feb 13, 2025

Great experience purchasing my 2025 GMC Sierra from Banks. Everyone was kind and there was no pressure on the sale. Cooper was my salesman and did great! Will buy from Banks again!

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Google Feb 13, 2025

Very smooth, easy, no pressure transaction.

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Google Feb 12, 2025

Great place, excellent service and they washed my car! Thank you!

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DealerRater Feb 11, 2025

Had the best experience here a few weeks ago with Jeff! He is a no xx kind of guy and made my trading in/buying process so easy. I am so happy in my 2025 Chevy Traverse!! First time owning a chevy and I don't think I will drive anything else! Wish I could rate more than 5 stars!!

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Google Feb 11, 2025

Had the best experience here a few weeks ago with Jeff! He is a no BS kind of guy and made my trading in/buying process so easy. I am so happy in my 2025 Chevy Traverse!! First time owning a chevy and I don't think I will drive anything else! Wish I could rate more than 5 stars!!

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DealerRater Feb 10, 2025

I have traded with Banks since 1971 having bought new cars and had all services on them by their maintenance department. I have always been treated fairly and service has been the best. I have never had to return for reworking or correction.

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Google Feb 8, 2025

One of the best experiences I’ve had dealing with a dealership and Adam used car Manager. One of the best people to deal with.. very easy going I sold my truck to them and it was so simple we were there for less then an hour. Will recommend anyone to go there!!

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DealerRater Feb 8, 2025

I had my 2022 GMC Acadia service the other day. Making the appointment was a breeze, the check in process swift and easy, I was updated on the progress and what issues needed to be corrected. At the end of the day the pick up of my vehicle was quick and easy. They even washed the vehicle and had someone bring it around to the door so I wouldn't have to go looking for it. Is it any wonder why I continue to purchase and have all my vehicles serviced at Banks!

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DealerRater Feb 8, 2025

All went good and it was easy. I got a decent amount for my trade and my new truck was ready in 2 days. Tim K was great and I got the usual box of candy 🤣

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Google Feb 7, 2025

Words can not say enough about Jacob Kelly, Angela and Jen. What a irreplaceable team of employees! They have represented the best you can ever get when it comes to treating customer with epic Vip treatment! I'm a customer for life because of them! Thankyou! Vanessa

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Google Feb 6, 2025

Very good experience buying my 2025 GMC Sierra. No pressure, everyone was kind. Negotiations went well, and I was happy with the end result. Cooper was my salesman, he did great! Will shop there again.

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DealerRater Feb 5, 2025

Very pleasant experience, especially since I was traveling from a distance.. Everything went exactly as expected. My sales associate was Nick.

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Google Feb 5, 2025

Very pleasant experience, especially since I was traveling from a distance.. Everything went exactly as expected. My sales associate was Nick.

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Google Feb 5, 2025

The experience at Bank's for my purchase of a 2024 Chevy Colorado was outstanding. Tim handled the transaction perfectly in a friendly and professional manner. The dealership is a pleasant experience. It is a great environment, and the staff is super friendly. I look forward to future serving visits at Bank's Chevrolet!

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Google Feb 3, 2025

I haven’t bought from them in 5 years but went back it was great just like it use to be. I’ll be back again in a few years

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DealerRater Feb 2, 2025

Needed state inspection and oil change on my 22 Colorado. Got scheduled within a week or two. Not a two month wait. Nice waiting room. Pleasant service advisor. Also had some concerns about warranty items. They were addressed and explained. My favorite service perk, my truck was returned washed. This is a pet peeve of mine. I have a new suv from another brand and had a Sedan prior and could never get them washed.

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Google Feb 2, 2025

Needed state inspection and oil change on my 22 Colorado. Got scheduled within a week or two. Not a two month wait. Nice waiting room. Pleasant service advisor. Also had some concerns about warranty items. They were addressed and explained. My favorite service perk, my truck was returned washed. This is a pet peeve of mine. I have a new suv from another brand and had a Sedan prior and could never get them washed.

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Google Feb 1, 2025

Went on for an oil change today in my 2023 GMC Duramax. Banks has always had the best price around for service. Well there was a small mishap something so small I would have never noticed. The service adviser brought me to my truck showed me the issue and apologized to which I stated things happen no big deal. They then comped my service added 2 more services and cleaned my vehicle. A+++ service here great team and my service advisor Matt was so pleasant. Definitely recommend

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DealerRater Feb 1, 2025

Banks has been wonderful to work with across the board. From purchasing my 2023 Silverado to oil changes and service appointments it’s been great.

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Google Feb 1, 2025

Love my 2023 Silverado. It’s everything I wanted in a truck. The service department has been great with quick appointments as well.

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Google Feb 1, 2025

Driving up to the dealership I was very impressed with the amount of trucks in the lot. Entering into the store was also impressive. We were traveling a considerable distance to look at a truck due to the amount of trucks on their lot. Kyle Richard was assigned to us and he was fantastic at creating a working relationship, Kyle was understanding to our needs for a new truck. The truck we were trading in was a crew cab 3500HD with an 8' bed and we wanted to downsize. When we had our truck and a new 1500 parked next to each ...

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Google Feb 1, 2025

The vehicle I was looking for was not in stock in my local area. We drove an hour to Banks to test drive a similar vehicle however it was not the exact vehicle I wanted. Banks did not have it in their inventory, however our salesman Gary Crane and the sales manager worked with another dealer to secure the exact vehicle I wanted. Gary stayed in constant contact with me and once the vehicle arrived, the buying process was fast and easy. I would recommend anyone looking for a vehicle to visit Banks.

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DealerRater Feb 1, 2025

Troy was great. He was professional and knowledgeable! Great experience at this dealership. Thank you!

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Google Feb 1, 2025

Had a great experience! Troy was nice and professional! Quick negotiation, paperwork took a little longer than expected but we love our new car!

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Google Jan 29, 2025

I drove 2 hours away to look at the vehicle I wanted because they had it in stock. I had the please of working with two of their sales personnel and both were very kind, helpful and professional. I will be working with them again in the future.

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DealerRater Jan 28, 2025

I had a wonderful experience getting my new truck. My salesman Matt is simply great to work with and will continue to do business with him.

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DealerRater Jan 28, 2025

Modesto was very helpful and willing to show me several vehicles that I wanted to test drive. Very friendly and inviting place.

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Google Jan 27, 2025

I'm driving my second vehicle purchased from Banks. They have serviced both. The next one I buy will be from Banks. To me the dealer is more important than the brand although I am very happy with Chevrolet!

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DealerRater Jan 26, 2025

After having my check engine light come on, I found the customer service at banks was excellent and everyone was very helpful.

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Google Jan 26, 2025

Banks has the best customer service around. Everyone is very friendly and helpful.

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Facebook Jan 26, 2025

We recently purchased a new-to-us vehicle and Chris Burnor was fantastic to work with. Seamless, friendly and a no-pressure situation made our buying experience wonderful!

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Google Jan 25, 2025

Thank You Cooper for making my buying/trade in smooth I’m enjoying my trade in vehicle

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DealerRater Jan 25, 2025

I recently purchased a 2025 Chevy Silverado LT Trail Boss from Banks Chevrolet. I have never had such a pleasant experience purchasing a vehicle. I researched the vehicle I was interested online, was contacted by Greg Gush with the Online Sales Team who sent me information on vehicles they had on the lot and made me an appointment to come look at them. When I arrived at the dealership, I was welcomed at the door by the verify friendly greeters. I met with one of the sales managers who set me up with Chris Burnor, one of his sales associates. Chris ...

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Google Jan 25, 2025

I recently purchased a 2025 Chevy Silverado LT Trail Boss from Banks Chevrolet. I have never had such a pleasant experience purchasing a vehicle. I researched the vehicle I was interested online, was contacted by Greg Gush with the Online Sales Team who sent me information on vehicles they had on the lot and made me an appointment to come look at them. When I arrived at the dealership, I was welcomed at the door by the verify friendly greeters. I met with one of the sales managers who set me up with Chris Burnor, one of his sales associates. Chris ...

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Google Jan 24, 2025

Typical car buying experience. Give me a price i say no, back and fourth 3 times. Settle on bottom price. Negotiate cost of gap and extended warranties. Feel like you need to make a decision that day, inject a sense of urgency then you get a new car. All in all good time had by all.

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DealerRater Jan 23, 2025

I went for a simple oil change, low tire and software update and I always like the friendliness of the staff and I always leave there not feeling like I got bad service.

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Google Jan 22, 2025

Ryan and Troy made the process simple and flawless from the beginning. Working with Heather in finance was icing on the cake! There is a reason I continue to bring my business back to Banks time after time, the people of course! Great experience from start to finish.

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Google Jan 22, 2025

Banks is the best dealership I've done business with. Their sales staff are knowledge, friendly and easy to work with.

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Google Jan 21, 2025

As usual, service was prompt and thorough.Got a nice car wash and friendly service. Would recommend this dealership to anyone . Thank you.

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DealerRater Jan 19, 2025

I was recently rear ended that left my car totaled so I badly needed a new car. Seth was my sales person and I couldn’t have been more thankful. Trying to car shop can be tough as it is, never mind when you have little children too. So the constant trying to make time, switch car seat from one test drive to another and praying the toddler doesn’t have a tantrum is stressful enough but for the first time ever buying a car(and I’ve gone through this process 6 times now)-I’ve been rear ended 3 times. ...

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Google Jan 19, 2025

I was recently rear ended that left my car totaled so I badly needed a new car. Seth was my sales person and I couldn’t have been more thankful. Trying to car shop can be tough as it is, never mind when you have little children too. So the constant trying to make time, switch car seat from one test drive to another and praying the toddler doesn’t have a tantrum is stressful enough but for the first time ever buying a car(and I’ve gone through this process 6 times now)-I’ve been rear ended 3 times. ...

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Google Jan 17, 2025

The no pressure sales experience at Banks Chevrolet is what we’re always very appreciative of. Jacob Kelly does just that. No pressure!

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Facebook Jan 16, 2025

😀Very large operation and fast with the service I needed. Everyone helpful and pleasant. Would recommend Banks very favorably.

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Google Jan 16, 2025

Tom and Jeremy were both awesome! No pressure. Very kind. Tom even came in on his day off to close our sale because we had to do it on a certain day. Great experience!

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Google Jan 16, 2025

Simple service arrangement, backed by excellent communication from John in service dept., quick and efficient on the go adjustment of the service plan and timely return of the vehicle.

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Google Jan 15, 2025

Service department is communicative and does good work

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Google Jan 15, 2025

The test driving was easy and nice. They worked with us to get the payment down. I have a hairdo truck i always wanted because of them. Our sales professional Nick Hanna was awesome

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DealerRater Jan 14, 2025

Great place to buy a vehicle low dealer costs price seemed to be good the trade in value seemed ok overall good experience

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Google Jan 14, 2025

Great place to buy a vehicle low dealership fees ok price on the Tahoe

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DealerRater Jan 14, 2025

Had a very good experience at Banks GMC sales contact and vehicle type response was good

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DealerRater Jan 14, 2025

Very fast and efficient Everyone was very friendly. I plan on going back and highly recommend

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Google Jan 14, 2025

Fast, efficient and very friendly

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DealerRater Jan 14, 2025

Steve Gard in the service department is top notch. Kind and always fair. It keeps me coming back!

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Google Jan 14, 2025

Steve Gard of the service team is worth the 5 stars and more. He’s always treated me fairly and with kindness. When hiccups happen he makes it right.

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Google Jan 13, 2025

Easy and simple experience.

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DealerRater Jan 13, 2025

Cant beat the drive-up quick lube at Banks. As a professional with an unpredictable schedule, if I get 3hrs free on a random afternoon, I know I can swing in for a quick service at Banks!

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Google Jan 13, 2025

Cant beat the drive-up quick lube at Banks. As a professional with an unpredictable schedule, if I get 3hrs free on a random afternoon, I know I can swing in for a quick service at Banks!

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Facebook Jan 13, 2025

I just bought the new 2025 Terrain from Chris Burnor and I had the best experience working with him and the sales manager Sal! I 10/10 recommend.

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DealerRater Jan 12, 2025

This dealership is by far the best of any dealership in the area. I had been looking for months for the right vehicle just to be disappointed everytime with the poor quality of used vehicles and poor customer service. My father buys all his vehicles from here and referred me to Kyle. Kyle made everything so easy that before I knew it I was driving home the perfect vehicle, got an amazing deal and I was treated like a queen. Thank you Kyle and Banks Auto!

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Google Jan 12, 2025

This dealership is by far the best of any dealership in the area. I had been looking for months for the right vehicle just to be disappointed everytime with the poor quality of used vehicles and poor customer service. My father buys all his vehicles from here and referred me to Kyle. Kyle made everything so easy that before I knew it I was driving home the perfect vehicle, got an amazing deal and I was treated like a queen. Thank you Kyle and Banks Auto!

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DealerRater Jan 12, 2025

My Husband and I were in the market for a truck for myself. We had seen a Red Sierra Denali that matched his current truck. It had all of the features I wanted and the price was perfect. We worked with Cooper, who I will say did an amazing job getting this deal done remotely as we live about an hour away. The truck we bought did need a part after a recall service was performed. Cooper coordinated bringing the truck back in for repair, gave me a rental and got the truck back to us in no time! Overall, ...

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Google Jan 12, 2025

My Husband and I were in the market for a truck for myself. We had seen a Red Sierra Denali that matched his current truck. It had all of the features I wanted and the price was perfect. We worked with Cooper, who I will say did an amazing job getting this deal done remotely as we live about an hour away. The truck we bought did need a part after a recall service was performed. Cooper coordinated bringing the truck back in for repair, gave me a rental and got the truck back to us in no time! Overall, ...

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Google Jan 11, 2025

Best car buying experience, great people, process & facility

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DealerRater Jan 11, 2025

I got my oil change and tire rotation done last week and was completed quickly

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Google Jan 11, 2025

Always a pleasure

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Google Jan 11, 2025

Huge dealership and want to highlight Jacob Kelly from Concord Nh. He was great to work with, constantly followed up answering questions and ultimately gained a sale for a $65k vehicle. I would highly recommend him as he stood out as a great salesman.

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Google Jan 10, 2025

Bought my 2024 Silverado 3500HD from Banks in August 2024. Light usage as it is winter and my tow vehicle for a 5th wheel camper. I was notified of a recall for a software update, I called and made an appointment. I also had an issue with the rear tailgate switch sometimes not working and figured while there get the first oil change done even if earlier than required. Showed up at 7:30am, the service department was well organized getting people checked in. Since I was waiting for the truck they told me it might take a few hours for the software ...

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DealerRater Jan 7, 2025

I had a bad experience with this dealership a couple years ago and was very hesitant to go back. Luckily I did. They got us right in, had the vehicle we were looking at ready and waiting. We had to haggle over price of my trade in but they didn’t waste my time. They wanted to make a deal and we did. Troy was a no xx sales man and plan to use him again in the future.

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Google Jan 7, 2025

Fast service,informative

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Google Jan 6, 2025

I experienced professional customer service from James S as he handled my Colorado’s skids install visit. All good before, all good since. Solid.

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Google Jan 6, 2025

Banks Chevy was top notch. They took care of me from the time i came through the door till the time i left. I cant thank Nick Tobin enough for all his help in getting me into my dream truck! I will always highly recommend him and the crew at Banks Chevy!

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DealerRater Jan 6, 2025

The service center called me when my truck told them it needed to be serviced! I dropped it off the night before, key drop service was easy to understand and I felt confident leaving my truck. It was complete in a timely manner, and I really appreciate the hours they are open since I ended up working late that day!

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DealerRater Jan 5, 2025

5-Star Experience at Banks Chevrolet I recently purchased my 2025 Chevy Silverado RST from Banks Chevrolet, and the experience was nothing short of exceptional. After visiting over 15 dealerships and struggling to find the right truck at the right price, Banks Chevrolet proved to be the standout choice. From the moment I walked in, I was treated with respect and professionalism. Tanner, my salesperson, along with the sales managers and the entire team, went above and beyond to help me find the perfect truck. They were determined to ensure I left satisfied but did so without being pushy or trying to force ...

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Google Jan 5, 2025

5-Star Experience at Banks Chevrolet I recently purchased my 2025 Chevy Silverado RST from Banks Chevrolet, and the experience was nothing short of exceptional. After visiting over 15 dealerships and struggling to find the right truck at the right price, Banks Chevrolet proved to be the standout choice. From the moment I walked in, I was treated with respect and professionalism. Tanner, my salesperson, along with the sales managers and the entire team, went above and beyond to help me find the perfect truck. They were determined to ensure I left satisfied but did so without being pushy or trying to force ...

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Google Jan 4, 2025

Good service . Great people would recommend … love the truck

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DealerRater Jan 4, 2025

Good service .. great people would recommend to anyone looking for good service .always a pleasant experience

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DealerRater Jan 3, 2025

Very pleasant and knowledgeable. The service writer that I had was amazing and very helpful in everything that I needed to get done on my 23 Silverado

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Google Jan 3, 2025

Great communication between the service department. I was given a loaner vehicle and my car was done exactly as I was originally told.

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Google Dec 31, 2024

Very professional and so helpful!

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Google Dec 31, 2024

Nick was fantastic from our first call through the sale. He answered all my questions and was very easy to work with. This was also the case with everyone at Banks and they are my preferred GM dealer by far. EDIT: I realized after seeing your response that I should have thanked Cindy by name as well. I reached out initially by web for remote appraisal and she was equally fantastic. This place really is amazing and can’t recommend them enough.

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DealerRater Dec 31, 2024

I was able to purchase my first car with Banks and had one of the easiest and best experiences

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Google Dec 31, 2024

Best car buying experience I’ve ever had. Seth McCusker was awesome and highly recommended. Great facility and service overall.

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DealerRater Dec 30, 2024

I had a great experience from the moment I walked in and left feeling great. Everyone made it easy to do what I was there to do. My sales person Seth was great to work with. I love my new truck.

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Google Dec 30, 2024

I had a great experience from the moment I walked in and left feeling great. Everyone made it easy to do what I was there to do. My sales person Seth was great to work with. I love my new truck.

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DealerRater Dec 30, 2024

Always satisfied! Purchased a vehicle at Banks in 2023 and we absolutely love our truck. Service department is always friendly and keep you up to date, especially if you are waiting on site.

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DealerRater Dec 30, 2024

Recently went to BanksGMC for an oil change. Very friendly and helpful personal. I go there because of the rotation of tires and car wash with the oil change. The waiting area is very comfortable and I enjoyed watching the manufacturing of automobiles on their large screen TV. I was able to walk the show room and view all the new models. Enjoyed the cafa bar and food area also. Great place to go.

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Google Dec 30, 2024

Work was done quickly and thoroughly. Staff also went above and beyond to accommodate me as I am currently on crutches. Vehicle was brought back into the garage for me to easily access and get into.

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DealerRater Dec 29, 2024

Great service !! Bought a new truck in 2016 and through the years they have taken great care to provide outstanding customer service .

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