Customer Testimonials

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Google Nov 3, 2024

Great service, highly recommended!!

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Google Nov 3, 2024

Great experience when purchasing my truck as well as my wife's suv. The service team has been great since our purchase and the basic care team is expeditious with getting you in and out. Highly recommend Banks!

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DealerRater Nov 2, 2024

Great place to buy from, they make the whole experience easy, i have bought my 3rd new truck from them

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Google Nov 2, 2024

they make the whole experience easy to do business with , i have bought my 3rd new truck from them.

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DealerRater Nov 2, 2024

The two software updates for my 2023 Suburban took much less time than expected. The recalls were completed and oil change and tire rotation in under two hours. I couldn't be more delighted. The waiting room and bathroom are spotless and the coffee shop is really nice.

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DealerRater Nov 2, 2024

The Quick service lane is excellent and open super early, which is convenient for our schedule.

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Google Nov 2, 2024

Quick service lane is excellent and open early!

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DealerRater Nov 1, 2024

Great place, friendly staff, coffee and comfy waiting area for service, lots of vehicles to consider.

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Google Nov 1, 2024

Service department is great! Friendly, timely, the shuttle drivers are so nice, and the waiting area is comfy, large and offers coffee and cocoa! Highly recommend.

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Google Oct 30, 2024

I have had the pleasure of dealing with multiple employees at Bank's. I can honestly say that every interaction has been nothing but excellent. I appreciate the communication, honesty and service that this company provides. I will always take my vehicles to Bank's Chevrolet and Cadillac. Great Team!

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Google Oct 30, 2024

I am so happy with Kacper and the Banks experience! Kacper was very helpful in finding the right car for us. Friendly staff and a good experience all around!

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DealerRater Oct 29, 2024

I had an amazing experience at Banks GMC-- everything went perfectly. Very nice place, staff is very polite and attentive, especially Troy, Mike and Heather. Buying a car here was, from start to finish, the best experience I've ever had. Troy was very knowledgeable about my new truck and was very easy to work with through the whole process. I would highly recomend this dealership to anyone who wants to purchase a vehicle without having the stress and games that other dealerships do.

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Google Oct 29, 2024

I had an amazing experience at Banks GMC-- everything went perfectly. Very nice place, staff is very polite and attentive, especially Troy, Mike and Heather. Buying a car here was, from start to finish, the best experience I've ever had. Troy was very knowledgeable about my new truck and was very easy to work with through the whole process. I would highly recomend this dealership to anyone who wants to purchase a vehicle without having the stress and games that other dealerships do.

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Google Oct 29, 2024

Overall process was very smooth - found vehicle I wanted, traveled from out of state, dealership verified vehicle was available, got trade-in value where I wanted, Kevin was professional and friendly, even on busy day turn-around from walk-in to drive-off was only a few hours. I am happy with my experience at Banks.

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Google Oct 29, 2024

Amazing experience. No pain in the ass sales tactics. Seriously, the best dealership I’ve ever walked into and bought from

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DealerRater Oct 28, 2024

I received excellent service at Banks Chevrolet this past week. Matthew Bourque Service Advisor was excellent and went above and way beyond to get all the work done in one visit. I appreciated that. Thank you !!

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Google Oct 28, 2024

Great experience with Service. Matthew was exceptional and went above and beyond to get all work completed the same day. The work was done as stated. We received the truck all washed. Thank you !!

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DealerRater Oct 28, 2024

I have purchased 6 vehicles from this company and I have been extremely satisfied with sales people and services. I will continue to be a satisfied customer. Thank you Banks. Bill T

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Google Oct 28, 2024

Buying a new car at Banks has been a wonderful experience. Our salesman, Kevin, went out of his way to make sure we got the best deal and the car to best fit our need. We have bought three cars this year and could not be happier with the service we have received.

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DealerRater Oct 27, 2024

Went in for a recall, very well organized, kind and efficient. I will be going for all my services

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DealerRater Oct 27, 2024

The service I received was seamless, great personal that care about my needs. Start to finish.

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DealerRater Oct 27, 2024

Love this place the people are really nice and don’t push I have bought 5 cars in the last 3 years no problems

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DealerRater Oct 27, 2024

I have purchased four vehicles from Banks. I have been very pleased with the sales and service after the sale.

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Google Oct 27, 2024

I am pleased with the service at Banks. The staff was courteous and professional and I am happy with the service my vehicle received.

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DealerRater Oct 26, 2024

Great people had to go home for a emergency they got me out quickly thank you staff!

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Google Oct 25, 2024

I had an excellent experience with both sales and service. I purchased a 2024 Canyon Denali from Jasmine last week. I had a tonneau cover installed the deal and went for the install days later. I goofed up the date to have it installed, and showed up a day early. The gentleman (I wish I had got his name) that dealt with me in service was outstanding in his effort to get me in and figure out how to get it done that day, despite me throwing a proverbial wrench in the mix. He definitely went above and beyond and got ...

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DealerRater Oct 25, 2024

I’ve bought many trucks from banks and couldn’t be happier with their service and selection. I highly recommend!

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Google Oct 25, 2024

Andy was very helpful. Went into look at a truck and left with the exact one I wanted. Dealership is very accommodating.

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DealerRater Oct 25, 2024

Andy was very helpful. Found me the truck I was looking for. Very accommodating got me in and out in no time.

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DealerRater Oct 23, 2024

Overall a fabulous experience at Banks. Everything pertaining to this deal was smooth and easy. Great service and communication.

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Google Oct 23, 2024

Buying a car is my least favorite thing to do, however, I had a fabulous experience with Banks! Everything was easy as can be and the transcation was flawless. It definitly made a dreaded task more bearable! Plus as an added bonus, I love my new ride.

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DealerRater Oct 22, 2024

Banks is a great dealership to work with. They do not pressure you to buy a vehicle. Hanna is very kind and knowledgeable. She explains everything from start to finish. Once you purchase she will sit with you in the vehicle and set your vehicle up the way you want it before you leave.

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DealerRater Oct 22, 2024

Great service, comfortable accommodations while waiting for vehicle and love the vacuum and wash with service.

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Google Oct 22, 2024

Matt my sales representative was very attentive, understanding my wanted and needs, professional but a fun demeanor. I absolutely love my new vehicle.

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Google Oct 21, 2024

Tim was able to find the perfect truck that fit all our  must haves. He ensured our top need, flat tow capacity, was functional. He put us at ease throughout the car purchase process, made sure we were getting any incentives and he will be available for future questions or concerns.

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DealerRater Oct 21, 2024

Tim was able to find the perfect truck that fit all our must haves. He ensured our top need, flat tow capacity, was functional. He put us at ease throughout the car purchase process, made sure we were getting any incentives and he will be available for future questions or concerns.

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DealerRater Oct 20, 2024

We purchased a vehicle from Keith and he was great. Tom assisted when Keith was busy helping another customer. We have bought numerous cars from them and will continue to go back.

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Google Oct 19, 2024

We have purchased many vehicles from Keith Mello at banks. Always professional and accommodating to our needs. 5 star treatment for us at Banks !

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DealerRater Oct 19, 2024

Another great buying experience at Banks. Keith Mello is exceptional and always accommodating to our needs. Service department has always been excellent as well. 5 star treatment every visit.

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Google Oct 18, 2024

Wonderful experience, very welcomed when we came in and treated respectfully. Our sales representative was attentive, knowledgable and patient with our questions.

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DealerRater Oct 17, 2024

Went in for my 1st oil change (free) and they did the oil change, tire rotation and washed and vacuumed the car. Everyone was easy to work with and they were all very accomodating

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Google Oct 17, 2024

Very helpful, understanding and accommodating

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Google Oct 17, 2024

Very happy with Banks but my new Corvette in for oil change In a recall, Matt, the service advisor was excellent to deal with and Brennan. The mechanical worked on my car. Did a nice clean job very happy the way they took care of my car.

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Google Oct 15, 2024

As a repeat customer, I had an AMAZING experience AGAIN! Brennan and Tim were more than accommodating, not being able to be involved with my choice, I trusted Brennan to choose a truck that met all of my needs. My husband had the same experience as we were purchasing 2 trucks that day. The paperwork was ready when we were told, trucks were ready, and we could not be happier with the wonderful customer service!! These trucks were our 4 & 5 trucks purchased from Banks! We will continue to purchase from Banks. I have left a review on Facebook as well! Thank ...

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DealerRater Oct 15, 2024

Made an out of state purchased. Guys were great to deal with, super helpful and zero xx. Wrapped up the deal over the phone in one day, picked it up a few days later with no issues at all. Would definitely use them again!

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Google Oct 15, 2024

It was a fantastic experience working with Hannah on my new vehicle purchase. She was very helpful and informative.

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DealerRater Oct 14, 2024

Great location, beautiful showroom. Pleasure working with Tanner and Steve. Great job went quick and easy same with delivery.

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DealerRater Oct 14, 2024

Great place, easy to work with, very informative, and was able to help me get exactly what I wanted

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Google Oct 14, 2024

Great place, very informative, and very helpful

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DealerRater Oct 14, 2024

I want to thank you for your prompt service and the professional approach by all of your employees

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DealerRater Oct 14, 2024

Marc is very helpful and kind. Customer service was top notch during my visit. I will definitely return for future service.

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DealerRater Oct 14, 2024

The team at Banks Chevrolet is always one of the nicest and easiest groups to work with. One of my favorite things is they don’t try to oversell you. They give you the service you’re there for, may tell you some other things that might need work but they don’t pressure you! For example, I was there recently for an inspection. They showed me my dust cabin filter which was pretty dirty. Told me I would still pass inspection, but IF I WANTED THEM TO, they could change it and he gave me the price upfront. No ...

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Google Oct 14, 2024

Banks Chevrolet has been the easiest and nicest group of people I have ever worked with. From purchasing my first car from Seth in 2023, to my routine oil changes and inspections; The team at Banks has been nothing but helpful!

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Google Oct 14, 2024

I had a fantastic experience. The staff are intuitive and friendly.

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DealerRater Oct 13, 2024

Banks has great customer service the gentlemen in the maintenance area were friendly and kind when my clueless self needed more explanation about my car- I also LOVE the kids room in the waiting area, made it so much easier to be there with my 3 young children.

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Google Oct 13, 2024

Car dealerships with kids is never a good mix BUT at Banks we actually had a good time! I had to wait for my car while it was receiving maintenance and they had a kids room filled with toys and even a tv! It made the experience do able , I’m thankful!

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Google Oct 12, 2024

Bought a used Silverado from Banks and after having dealt with many dealers I can say Banks was by far the most professional. Our salesman Nick was great. We battled a little bit over the trade-in value but that’s standard everywhere. We eventually came to a pretty good compromise. There was a bumper panel that had scratches on it and Banks offered to paint it for free. Finance was incredibly efficient and didn’t try to push a warranty down our throats. Their doc fee is $199 and they don’t charge BS fees. I highly recommend!

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DealerRater Oct 11, 2024

Banks is professional in all aspects. They're upfront about repair costs and communicate well while waiting. The cafe was unavailable during my last visit. When I asked an employee about a vending machine she escorted me to an employee area so I could purchase a soda. Car is returned washed and vacuumed.

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DealerRater Oct 11, 2024

10/11/2024 I rook by Buick Tour X into Banks' Basic Service on 10/9. Upon arrival i was told it would be a 3 hour wait. No problem; i came prepared with my lap top and had plenty to do in that period of time. At the desk I was informed that I had rewards points which would help cover the cost of oil change, tire rotation etc. + I had 5 coupons from previous oil change services. Technician identified dirty cabin filter and recommended change which would be done immediately. All was completed sooner than I expected for a reasonable charge. + car was washed! Great ...

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Google Oct 11, 2024

I never need to question anything The service dept and mechanics do an awesome job. Love the free coffee - much needed in early visits.

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Facebook Oct 10, 2024

As a returning customer, now 5 trucks purchased, I would STRONGLY recommend Banks!! We continue to have FABULOUS customer service, honest salesman, and nothing but the best of attention to detail to meet our needs. Buy with confidence!! Thank you Brennan and Tim for everything!! ⭐️⭐️⭐️⭐️⭐️

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DealerRater Oct 8, 2024

Professional, polite and efficient. Visited the service department for routine maintainence and oil change. Overall great experience.

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Google Oct 8, 2024

Went in for a recall, great experience. Well organized, kind and efficient

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Google Oct 8, 2024

My salesman Kevin was great to work with and had me in a new truck in no time. Everyone was so pleasant.

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Google Oct 7, 2024

The sales and following that Service Department have been exceptional. They have a Loaner car available to help me out making my service that much simpler. I highly recommend Banks.

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DealerRater Oct 7, 2024

Very patient and helpful staff. Hanna was very knowledgeable and took the time to help us make a decision trying out many different vehicles.

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DealerRater Oct 7, 2024

Very kind and friendly staff. Helped me with all my needs. Took care of all the problems I had in an efficient manner. Would recommend them to anyone.

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Google Oct 7, 2024

Banks has always been great service dept is top notch.

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DealerRater Oct 6, 2024

Excellent service employees. Always friendly. They always answer questions I have with a smile. Waiting area is very comfortable.

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Google Oct 6, 2024

I went up for an oil change - received that, tire rotation, car wash & inspection for December (thanks to the Basic Car service employee who told me about this) in & out in a timely manner. Very professional employees.

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DealerRater Oct 4, 2024

Wonderful and convenient service. I was quoted 1500$ at outside tire business. Banks got me in the next day and did the repair for $221

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Facebook Oct 4, 2024

Thank you, Nicholas Hanna, for the great buying experience yesterday!

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DealerRater Oct 4, 2024

Clean shop,knowledgeable service writers, comfortable waiting area, only recommended what needed to be done

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DealerRater Oct 4, 2024

They were wonderful to deal with. Everyone was nice. Chris and Steve were great! Chris Burnor was great. Explained everything to me and even brought another truck around for me to try the running board to see if it was easier to get into the truck. Steve Rice was great too! Explained everything for my loan and was very nice. I would go back there again.

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Google Oct 3, 2024

Everything about buying a vehicle at banks was very easy going and an extremely comfortable process

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Google Oct 3, 2024

Awesome dealership Nick is great to deal with..

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Google Oct 1, 2024

Kris Dumont is AWESOME. Great to deal with. Made a fairly difficult deal go incredibly smooth. Could not recommend him or the dealership any more highly. I will return for my next truck 100% with Kris.

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Google Oct 1, 2024

Great experience

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DealerRater Oct 1, 2024

I'm always thankful for the service at Banks Chevrolet. They get it right and they're great to work with.

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Google Sep 29, 2024

Friendly people. Good service

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DealerRater Sep 29, 2024

Good service and salespeople care about your needs, also very friendly welcoming you at the front door

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DealerRater Sep 28, 2024

Cooper and Jeremy were amazing to work with and are the reason I decided to make my purchase at Banks! They were extremely patient with me while making my decision and Cooper didn’t hesitate to show me similar cars to the one I was looking at, to ensure I was making the right choice. Thanks for making the car buying experience easy!

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Google Sep 28, 2024

Cooper and Jeremy were amazing to work with and are the reason I decided to make my purchase at Banks! They were extremely patient with me while making my decision and Cooper didn’t hesitate to show me similar cars to the one I was looking at, to ensure I was making the right choice. Thanks for making the car buying experience easy!

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DealerRater Sep 27, 2024

Excellent experience every single time I have my vehicle services with this place. Also wouldn't buy a car from anywhere else!

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Google Sep 27, 2024

So far I am very happy with the service I have had at Banks! They are kind and thoughtful! I especially like that you don’t need an appt for general maintenance. Waiting area is spacious and very comfortable.

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Google Sep 26, 2024

Very positive experience, the salesman was very knowledgeable and provided me with all the information I needed and answered all my questions professionally.

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DealerRater Sep 24, 2024

Great dealership polite, clean, up front prices no hidden costs. Salesman Keith Mello is great to work with

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DealerRater Sep 24, 2024

Every time I have serviced my vehicle here (and when purchased) I had a great experience. Their waiting area is as good as I've seen and I really like the complimentary vacuum and wash.

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DealerRater Sep 23, 2024

We were casually looking for a pickup, but had still had finances to figure out before making any decisions. Banks and more importantly Cooper were not pushy whatsoever (unlike another dealership that we went to). We drove out of our way to go back to Banks because of Cooper. He was knowledgeable, not pushy, listened and was very helpful. We absolutely love our new Silverado. I wish all dealers were as easy to deal with as Banks.

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