Customer Testimonials
Had an issue with my stabi-track and power steering so I called to make an appointment to get my care in and the assessed the problem and found out it was just a wheel bearing and everything else was okay.They could have told me it was a lot worse and I wouldn’t have known any different. The repair was done one time and the car is riding great.
Bravo once again Banks. I’ve been doing business with banks for my last 3 vehicles and have never been disappointed. Any service I’ve received has been exceptional and that includes greeters at the garage, service techs checking me in and everyone else. The waiting area is comfortable and caters to 100% total customer satisfaction.
This is my 4th vehicle purchase from Banks and honestly every time I go in the process is seamless. Scott D is a no nonsense guy and an absolute pleasure to work with. The Clarks thank you once again.
Bravo once again Banks. I’ve been doing business with banks for my last 3 vehicles and have never been disappointed. Any service I’ve received has been exceptional and that includes greeters at the garage, service techs checking me in and everyone else. The waiting area is comfortable and caters to 100% total customer satisfaction.
Marc in Basic Care Service is always very courteous and knowledgeable on the services provided. I called him with a problem I had and responded very positively and I was able to easily remedy the problem. The valet service is also excellent . I service both my cars at Banks! All in all, I always get tremendous service .
Service at Banks is great. They did a routine maintenance and a brake check.
Very good experience. Kyle, my salesperson was very communicative through the process. Truck was ready when I arrived. The paperwork was painless. The set up for My Chevrolet and Onstar was explained. The vehicle features were gone over before leaving.
Reasonably priced oil changes, prompt service, and clean work. I like how they are open late so I can get my truck serviced around my busy schedule. Service department was quick to resolve any issues, and I am excited to continue doing business here.
Reasonably priced oil changes, prompt service, and clean work. I like how they are open late so I can get my truck serviced around my busy schedule. Service department was quick to resolve any issues, and I am excited to continue doing business here.
Due to my job constantly moving me around the world, I have had many experiences with dealerships. I can honestly say that this was one of the best experiences I have had from start to finish. I found this vehicle (GMC Yukon XL) by using GMC’s inventory finder. I had about 10 different dealerships in my range I started to reach out to. Stephanie B. reached out and spoke briefly on the phone, but I asked her to follow up through email because I was busy with work. She was understanding and promptly reached out through email. Over a couple ...
Exceeded expectations. I had shopped at Banks and was not impressed, to big and I felt rushed. However, this time I was assigned to Tim K. An entirely different experience then ensued. Tim was knowledgeable, accompanied me on the test drive, answered all of my questions and then reviewed with me options for payment. The end result was I left with a new truck. Got a tour of the facility while waiting for the truck to be prepped. Nice job by the team.
Service department is great!! Although they are extremely busy and overbooked ( great for them)! Long wait time. The shuttle bus is also a bit of a problem!! They are backed up on drop offs but don’t give you advance notice of this when making the appointment. Unfortunately had to have a coworker pick me up and bring me to work or I would have been very late, I only work 5 miles away. They did pick up on time though.
The works tha gets done is great!! This dealership unfortunately for me is so over booked(good for them). I was getting a ride to work from shuttle but to call a friend because there was a 45 minute time that they offered which would make me late for work( 5 miles away) I arrived when services opened and when I made the appointment was told it would be no big deal they would get me there easy and on time. This did make me late for work and I had to have my coworker leave work to come get me, Definitely ...
I had a great experience at Banks. Initially, I filled a form out online. Within an hour I got a phone call from their online team and set up an appointment to test drive and look at the car I was interested in. When I walked through the front door the ladies at the reception area were very friendly and helpful. i didn’t have to wait very long before I was introduced to Scott Duguay, who was my sales person. He was very knowledgeable and friendly and helpful. I test drove the car, met with the manager, Dan, and ...
I had a great experience at Banks. Initially, I filled a form out online. Within an hour I got a phone call from their online team and set up an appointment to test drive and look at the car I was interested in. When I walked through the front door the ladies at the reception area were very friendly and helpful. i didn’t have to wait very long before I was introduced to Scott Duguay, who was my sales person. He was very knowledgeable and friendly and helpful. I test drove the car, met with the manager, Dan, and ...
Another amazing experience at Banks! I had Tim K. as my salesman and let’s just say when it comes to customer service Banks beat them all!!! This is my second truck bought from Banks and I knew Tim would be an awesome salesman when he said “let’s do this!” He did everything he could to make sure I was happy with my purchase and made sure he was very responsive in his responses to my questions. His approach was very laid back and he made sure I got what I wanted at the price I wanted. No constant ...
Jordan was very helpful with everything we needed
Very good experience. Kyle, my salesperson was very communicative through the process. Truck was ready when I arrived. The paperwork was painless. The set up for My Chevrolet and Onstar was explained. The vehicle features were gone over before leaving.
Service is always exceptional but wait is also exceptional. Given my druthers, I'll take the wait!
We had a great experience with Banks Chevrolet. Upon our arrival we were greeted by Scott, who was more than happy to help us find the vehicle we wanted. We had gone to Quirks in Manchester a few months prior, and we did not have a good experience with Quirks. The sales woman was very pushy, leading us to walk out without choosing a vehicle. Scott listened to what we had to say. He did not try to push us into anything we did not want. Scott was very friendly and accommodating, taking his time to make sure we were ...
I called parts yesterday to see if a particular cable was in stock. They told me over the phone it was. I drove over an hour to pick it up, part not in stock. Never was. Edit: Mike, the technical service manager called me personally and rectified my complaint and although we do not need the part anymore, (we ended up buying aftermarket) the effort to make this right is much appreciated. Changed from1 star to four star review.
It was great. Troy was very responsive and answered all of our questions. He was FANTASTIC!
Convenience is where it is at! I was stressing before Thanksgiving about getting an oil change before our trip. My husband pulled in at 5:30 pm to Basic Care after work and they got us in the Tuesday before Thanksgiving! So convenient for working families!
Great customer service….always call to give you updates! Always takes down detailed info on the problems or issues you are looking to have fixed!
Excellent Dealership to deal with! Troy was a joy to deal with and had the truck I bought set aside for days until i could make it in. Banks picked up a customer for life. Dan was also great to deal with! Definitely buy here!!
I recently had the pleasure of purchasing a new 1500 Sierra from Banks, and it was a truly remarkable experience. The highlight of my visit was undoubtedly the exceptional service provided by Andy. His professionalism, knowledge, and genuine enthusiasm made the entire process smooth and enjoyable. From the moment I stepped onto the lot, Andy was incredibly helpful, answering all my questions and guiding me through the various options. His insights were invaluable in helping me make the right choice. Although I had to compromise a bit on the trade-in value for my old vehicle, Andy’s transparent and understanding approach ...
Great service. Quick and easy, drive in, no appointment done in a few hours for snow tire change overs. Nice!
Great job. Quick and Easy service. snow tire change over, no appointment, dropped off at 12 done by 3 p.m. I was called as soon as it was done and was able to do shopping while the work was performed. Smooth transaction. Definitely recommend this dealership. Nice work!
Great service. First experience and a great one. Very quick and communication is great.
Alex Thibodeau was great. Quick and efficient and very good at his job.
Kevin was fantastic. No pressure just a friendly discussion. He accommodate all my concern. Likely the best car buying experience I have ever had!
Great service as always was surprised no car wash after it was offered and wrong wipers put on
Kyle Richard is an upstanding person and excels in his role as Ambassador of Awesome for Banks Chevrolet. He truly went above and beyond, managing my experience to purchase a vehicle, communicating effectively and making me feel as though we had been friends for years. It felt as though I just happened to be buying a truck, and he just happened to have what I wanted. It wasn't a transaction, it was two friends hanging out, and I left with a new truck. I highly recommend Kyle and I highly recommend Banks Chevrolet-GMC for your next purchase. Be sure ...
Great service
Jake did a great job. Showed us the entire facility and gave us the history of the dealership. Our new Camaro is beautiful. Have already recommended the dealership and Jake to friends who have a nearby lake house.
Great service, truck has been in a few times. They do great work and take care of my investment
Excellent service by the service department.
Great communication and top quality work done by the service department. Would recommend to anyone.
Friendly professional they put you first remembered everything you previous talked about. Awesome people and dealership. We bought our 2024 Chevy Camaro ZLI. They handled everything and were very accommodating to our needs. We can’t thank them enough for everything they did for us especially coming from out of state. We will do business with them again in the future for sure. Thank you again for everything
My experience was absolutely great. I came in for inquiries and left with the car of my dreams! Tim was amazing and answered all of my questions. He made me feel right at home! He compared trucks for me and answered all my questions immediately. He walked me through the process of purchasing my vehicle seamlessly. 5 star service! I recommend Tim and banks auto! Not your typical pushy sales team, very welcoming
The salesman, Alex Thibodeau, was very friendly, responsive and knowledgeable about the vehicle. I had a couple of questions after delivery and he answered them quickly.
Service exceeded expectations. Had all the drive oils and fluids changed at 100K miles. My last GMC Sierra lasted 400k by keeping up with maintenance. Purchased my current vehicle at Banks. Very professional dealership.
Was slow but good
I'm here to rate your tv commercial displaying the parts department. The staff looks high quality. I always say this is the service you need in customer service and so many places fail. This TV commercial blew me away. Keep it up with a 4.6 and higher Google reviews. Impressive!
We had great and very professional sales person Matt Choquette . He mad whole process very easy with no pressure . I would highly recommend him to anyone.
Jake was an awesome person to deal with, he was responsive to my questions and was great to deal with in person as well. I had my wife and 2 kids and they were very excepting to that at the store when I was going through the paperwork. I even learned some back history of the facility and that was awesome. Thank you Jake and Banks.
This is my third truck I got here why go anywhere else
Had my Chevy Traverse in for service From the diagnose to the repair went very smooth
Everyone was very knowledgeable and helped me out with my warranty work and didn’t try and find a way to overcharge me
From the diagnose to the repair the experience was awesome Jim my writer was Amazing 2019 Chevy Traverse
Banks Chevrolet was Very great to work with! My sales rep Kyle Richards was very easy to work with and never made me feel pressured to buy. The staff was great and offered my daughter colors, a teddy bear and even gave her a banks hoodie of her own! I would recommend anyone who is looking for a new or used vehicle to reach out to them or Kyle Richards specifically !
Banks Chevrolet was Very great to work with! My sales rep Kyle Richards was very easy to work with and never made me feel pressured to buy. The staff was great and offered my daughter colors, a teddy bear and even gave her a banks hoodie of her own! I would recommend anyone who is looking for a new or used vehicle to reach out to them or Kyle Richards specifically !
Got a sticker and an oil change. Washed and vacuumed my car as well. Great service and friendly staff. Would recommend them for any service or sales
Got a sticker and an oil change. Washed and vacuumed my car as well. Great service and friendly staff. Would recommend them for any service or sales
The process went Very smooth
Kyle Richard is an upstanding person and excels in his role as Ambassador of Awesome for Banks Chevrolet. He truly went above and beyond, managing my experience to purchase a vehicle, communicating effectively and making me feel as though we had been friends for years. It felt as though I just happened to be buying a truck, and he just happened to have what I wanted. It wasn't a transaction, it was two friends hanging out, and I left with a new truck. I highly recommend Kyle and I highly recommend Banks Chevrolet-GMC for your next purchase. Be sure ...
Great dealership with a professional atmosphere. Nice low pressure salesman.
Great dealership with a professional atmosphere. Nice low pressure salesman. Great local area for a test drive without a salesman. Offered us time to discuss our new Cadillac.
I just went in to Banks for my first service appointment. Everything was completed quickly and efficiently. I couldn’t ask for a better experience!
very helpful and process was very smooth, Mr. Dratch was very helpful
My experience at the Concord banks was awesome. I can’t remember the young man that was my sales person‘s name but he was amazing kept me laughing walked me through everything and made sure when I left that everything was perfect. I would give him 100% on a scale of one to 10 he was great.
Jasmine took the time to help me find what I was looking for. She made the process easy and stress free. It was a pleasure to work with her.
Our Buying experience at Banks was OUTSTANDING! Friendly NON-PRESSURE sales group. In order to have a GREAT product / Service, as banks Does, You need to have a Service Center to match... Banks has that!!!
I was in for a minor recall check. Staff were very friendly and the waiting room was clean and attractive.
The staff were very friendly and although I had to wait a bit, the room was clean and attractive.
We enjoy getting our vehicle serviced here it can be a bit expensive and the wait time seems excessive but our vehicle always runs better afterwards
Banks is a straight forward and pleasant dealership for both sales and service. Our purchase process went smoothly, and the service experience is great with the 5 am start time.
I had an amazing buying experience at banks auto! Very friendly environment, Nicholas Tobin was awesome I would definitely recommend anyone looking for a vehicle to head to banks auto!
I had an awesome buying experience, Nicholas Tobin is fantastic and would definitely recommend anyone that is looking for a vehicle to head to Banks Chevy and GMC!
great service and professionalism.
My first time buying a car from Banks. Experience was great! Was never under any pressure and was able to test drive the car at my leisure. Purchase price was unbeatable. Detailing of my new car had a few minor issues. Hoping this can be resolved. Still waiting to receive rubber mats as promised. I would definite purchase from Banks again!
Great service, friendly staff. This is the third vehicle purchased and serviced at this dealership.
Bought my last 3 vehicles through them and received the deal I wanted without to much hassle again. Thanks
I dreaded buying a new vehicle due to my past bad experiences. I went to 3 other dealerships before I went to Banks Chevy in Concord. Being an older woman I anticipated a bad experience. However at Banks with Nick I was treated with respect and courtesy. I have only the best to say about Banks and Nick.
I had visited 3 other dealerships before going to Banks. Nick at Banks was the first salesman and Ryan (i believe his manger) were exceptional towards me. Treated me with dignity and respect. Because I am an older woman I really was not looking forward to purchase a new vehicle. I was treated less the great at the other 3 dealerships.
Wonderful experience buying a car from Banks. Made you feel at home the minute you walked through the door. Andrew, my sales person, was a very knowledgeable, pleasant person who answered all my questions and made my buying experience very easy. Otto and everyone else I came in contact with were all very cordial and helpful as well. I will reccomend Banks highly to all my family and friends.
Purchasing my used XT^ Cadi was a breeze with Banks. Kyle our salesman was very helpful in pointing out the differences between 3 vehicles, one of them brand new. The Cadi was the best fit for what I was looking for. Last week we had the service department check out the transmission, another easy transaction and the problem has been resolved! Thia is the second vehicle I have purchased from Banks, and they will be out go to dealer next year when my husband is looking for a Chevy or GMC 3500 diesel truck. Audrey, Sanbornton
Great experience all the way around. from start to finish we got their best price out the door, Sales team was knowledgeable and efficient, dealership feel was great. overall just a great experience!
Kyle our salesman made buying our XT6 Cadi stressless. We were undecided between a new Chevy and the used Cadi. The Cadi was used and the next day there was a holiday sale going on, he suggested we put down a refundable deposit on the Cadi, (only one available) so we could take a few days to decide which one we wanted. This took all the pressure out of the sale allowing us to discuss our options at home, in private. We will be back to Banks next year to buy a new 3500 diesel truck.
Pleasant experience with the help and knowledge of Scott and Tim about the options that were available to us.
Impressive
Tim is awesome, found me the perfect vehicle. The amazing Finance department made it possible (not an easy deal) I am 110 percent satisfied!!!
Best customer service ever! Tim found me the perfect vehicle and the finance department made it possible. I never felt pressured or rushed. Great dealership, I highly recommend Tim and Banks Chevrolet!
I've bought 6 trucks in the last 10 years in New Hampshire. My last purchase was from Banks and the experience was the best ever. I wholeheartedly recommend you visit Banks.
Always a pleasure! Service staff are always polite and friendly! Wouldn't have our vehicles serviced at any other center!
I've bought 6 trucks in the last 10 years in New Hampshire. My last purchase was from Banks and the experience was the best ever. I wholeheartedly recommend you visit Banks.
I had a great experience with Nick Hanna, who helped me get into a great, used truck. He was very knowledgeable and made the transaction flow smoothly. I would definitely buy another truck from him in the future.
Greeter was cheerful and gave clear instructions. She took my mileage which saved me a trip back to vehicle. Love that Seniors are employed by Banks !
When we bought the truck some of the chips for heated seats, steering wheel etc were very back ordered. We have received every one of them, as promised, with no effort on our part. Great dealership!
Pleasant experience with the help and knowledge of Scott and Tim.
Great experience. Staff very courteous and helpful. They didn't try to up sell anything you did not want, say no thank you and that's it. I will go back.
No pressure, listened to my wants and needs, and got me close to what I wanted to spend.
Was very easy and seemless. Love this dealership and staff.
Great sales staff, best inventory in the State with best prices. Great over all experience 2nd vehicle I have purchased from banks this year
I really liked working with Troy and Jeremy. They were able to assist me with everything that I was looking for in the Banks dealership. What it really comes down to is for me is how much am I spending a month for this new truck. Between both of them they were able to make it not to large of a monthly payment for me and that is what really matters to me. I would differently sent any of my friends to banks for the quality of expertise with everyone from finance to sales to trade-in personnel they are great ...
I love working with Tim with each purchase at Banks!
I had an oil change
I love the laid back feel while shopping at Banks. Everyone is happy to help but there’s not the usual feel of pressure that is associated with car dealerships. I worked with Troy who was patient in answering my questions and made sure I was happy from start to finish. There was even a playroom to help entertain my kids which my children (and I) loved!