Customer Testimonials
Banks is a great place to purchase a vehicle and then keep it maintained at its fabulous service Center.
Overall I have no complaints Brennan was a great salesman through and through from the very beginning of building the truck to the very end of purchasing it
Very friendly and knowledgeable staff. Make the car buying process much easier.
Very knowledgeable staff,everyone friendly, clean and neat facility prices very competitive. This is our third vehicle from here
Another great job by the Bank's service/quick lube team as usual. Thank you.
Good communication. Very friendly and knowledgeable staff. New vehicle purchasing experience was made very easy by banks, and they will call with any issues.
That was surprisingly quick, professional and organized purchase I’ve ever had. Many thanks to Kevin my sales representative.
just as I left for work my door latch on my Silverado 1500 was locked and my door wouldn’t close. I stopped at bank Chevrolet in hopes that it was a quick fix and one of their service advisors who is so kind came right out popped the latch for me and got me right on my way. I think him very much for this and give him five stars.
Seth was amazing! He searched to find the perfect car that would fit my budget. Despite the challenges, he was professional, compassionate, and so easy to work with.
Just bought my second GMC truck...last time was a 1500 and this time was a '22 Canyon. Worked with Hanna to find the truck I wanted. She was great and very knowledgeable about the trucks. I compared Canyons and Colorados side by side and went with the GMC. Buying was a very easy and uncomplicated event! I picked the truck up three days after I bought it...gave them time to spray in a bed liner. The Service Department at Banks is second to none!
Was a pleasure dealing with Tim. I had met him several months ago on the lot and he was easy to talk to so when I was ready I called him on his day off and he was nice enough to answer all my questions.
I am very satisfied with my experience. My salesman Andrew Dratch was more than helpful and accommodating, He was very thorough going over paperwork and explains all the features of my truck. I would have given my experience 5 stars if I had got the additional $500 dollars off the $53,000 used truck I was buying. It was not so much about the money, but I felt I wasn’t asking for much there. Overall great experience and would recommend to anyone.
Good
I recently bought a car here and had a wonderful experience. The staff was kind and very accommodating and helped me get the perfect car for me!
I recently bought a car here and had a wonderful experience. The staff was kind and very accommodating and helped me get the perfect car for me!
Service department is way understaffed. Took three trips to make the necessary repairs to correct a relatively minor issue. Seems like they don't have enough techs to do the work. At least they FINALLY diagnosed and corrected the issues Still have NEVER been offered a courtesy ride to or from the dealership.
My service writer was awesome explained everything very well and even introduced me to the Tech that worked on my truck very happy with my service
Always greeted timely and with smiles. Great to deal with this dealership and employees.
Banks ordered a new Silverado for me. They advised me on options that would best work for my use of this vehicle. Extremely happy with this purchase. Friendly staff. Nice looking show room. Excellent experience picking up the vehicle. Thanks
Linda F. has been my service associate at Banks since I started coming to Banks. She is super friendly, very knowledgeable snd keeps me updated with service status. Technicians have done a great job as well and my truck always comes back clean.
Banks has the best inventory and the best deals. Only reason I’m not giving 5 stars is because the first quote on my trade-in was low but they did work with me to get a better price.
Excellent service. My son and myself, was impressed with our sales person, Andrew. We had been searching for a new service truck for our Plumbing and Heating business. He is great to deal with and did save us some money. Thats not a easy thing to do these days. He is very knowledgeable with commercial vehicles. We would definitely go back to Banks again to purchase another vehicle and ask for Andrew.
We drove 2 1/2 hours from Connecticut to purchase a 2021 xt5 sport from our salesman nick. My wife and I couldn’t have been more pleased with Nick and the dealership itself Nick went above and beyond to make sure we were satisfied with his offer . Unfortunately in Connecticut we didn’t get the service and attention we received at Banks. Only issue I think that bothered me a little was we weren’t greeted by the manager who walked right by us like we weren’t there and introduced himself to the couple with another salesman. Though not a big deal, ...
Everything went great from start to finish. Drop my car off for a oil change and tire rotation and they also vacuumed and wash my car.
Service department is so understaffed with mechanics that they can't even service a vehicle for days! Plenty of salespeople and service writers but always have to schedule an appointment for service then wait for that day to arrive. And at no time have I ever been offered a courtesy ride home. I always have to arrange my own transportation. Apparently courtesy rides are only done at their convenience and not the customer's.
The service advisor explained fully what was needed for my car , and they completed it on time and at the quoted price.
Polite staff
Excellent service, follow through, and communication. Very pleasant experience and surprisingly cost effective for a dealership
Great dealship good experence with them back in 2017 bought a chevy malibu had for 6 years ...always been service there traded in my first malbu 2012 chevy malibu ...love them i plan on buying from them again ..looking at either chevy blazer or trail blazer for myself...i wish my sales man was still there beau saltmarsh liked him alot he didnt hassle me he actually helped me with everything Thank you banks Dany Hallloran my cousin bought a gmc denali 1500 from you guys also his name is Robert Bob Weadick from N reading too.,.
Excellent experience. Great staff. Very nice looking place
I got my oil changed, tires rotated and car inspection all in one convenient trip. A nice waiting room, free coffee and a nice Cafe if you want breakfast.
Brennan is awesome and always makes buying a vehicle a breeze!
Been a customer for 20+ years, bought vehicles and service all of them at Banks. Won't go anywhere else for my oil changes
I think it would be easier if you had the ability to schedule appointments instead of a free for all.
Chris Burnor is so fun and patient with me. We love working with him!
Great customer service! I bought my truck new there and use them for all my maintenance services. Their Basic Care service is so convenient!
I loved my car buying experience!! I feel so good driving my brand new car and Banks made it super easy. I will tell all my friends and I will proudly display my Banks paper plate for 20 days.
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Outstanding customer service. They helped me to place a custom order for a vehicle and made sure everything was perfect when it was delivered.
I was pleased to get financing for the truck you had available with the type of truck I was looking for and the deduction of $500 because of the high mileage for a new truck
Banks was very helpful, communicative and honest during the car buying process. I had my mind set on a vehicle with a certain set of features and during a chip shortage they were hard come by. They kept me in the know as new vehicles became available to them and made the whole process very smooth. My sales person Kyle was helpful in going over all the details of the transaction, the vehicle and the warranty my vehicle came with. I’d highly recommend Banks to anyone looking for a new/used car.
Banks was very helpful, communicative and honest during the car buying process. I had my mind set on a vehicle with a certain set of features and during a chip shortage they were hard come by. They kept me in the know as new vehicles became available to them and made the whole process very smooth. My sales person Kyle was helpful in going over all the details of the transaction, the vehicle and the warranty my vehicle came with. I’d highly recommend Banks to anyone looking for a new/used car.
With the Comfortable waiting area and a great cafe — it’s not a chore to get an oil change!
Just there for an oil change this time but as usual an A+ experience with great coffee and awesome breakfast from their new cafe.
The process was very smooth. I don't take kindly to trickery or pressure and I'm happy to say there was none of that. I felt great driving away (3.5 Hours).
Always great service banks is number 1 in my book
I had the pleasure of working with Nicholas Tobin he was honest, friendly, knowledgeable , polite and on the ball. The transaction went smoothly I also purchased a tonneau cover that was installed. In less than 24 hrs I was off a proud owner of a new beautiful GMC truck. Thank you, Paula LaClair
I had the pleasure of working with Nicholas Tobin he was honest, friendly, knowledgeable , polite and on the ball. The transaction went smoothly I also purchased a tonneau cover that was installed in less than 24 hrs I was off a proud owner of a new beautiful GMC truck. Thank you, Paula LaClair
Thanks Banks! You guys always do a great job for me.
I drove 3.5 hours to get there. No pressure or sneaky sales tactics. Very professional atmosphere and the nicest sales people I have done business with. I would definitely go back.
A pleasure to deal with. Bought a brand new gmc 3500hd at4. No pressure and my sales guy was Duncan who was very helpful before and after the sale. I’ve had the truck in once for a warranty issue and it went flawless, work was preformed perfect and was 1 day turn around. I’ll be back for my next truck. Highly recommend Banks!!!
Very happy w my purchase. The stand out was the sales manager SAl very involved an helpful .
Always excellent!
Worked with Steven on the floor, Steve in finance. All great to work with. Good trade in value.
Jordan Cote has helped us with the purchase of our last 3 trucks. He gives exceptional customer service. We will keep coming back.
Worked with Steven on the floor, Steve in finance. All great to work with. Good trade in value.
From the receptionist to the salesman to management to the cashier, it was a wonderful experience
Salesman was great, very nice and helpful.
THANK YOU BANKS AUTOMOTIVE! Friendly, reliable, hard working and honest!I highly recommend this garge.I give them 6 stars!!
Bought 2 trucks this year from Banks. Great experience both times. Service dept was very nice, putting in my heated seat chips.
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This was the second vehicle I have purchased from Banks and both times went very well. Everyone was nice and easy to work with. I would go back here again.
awesome salesman Kevin Mathis sold us a 2023 chevy silverado. He is very professional , friendly and great to deal with. He made buying a new vehicle a breeze. When you call him he will immediately call you back if he's currently busy.
Fast and easy. Salesman new all answers to my questions. Great experience.
Outstanding customer service. Feels like family. I had a few questions after bringing vehicle home and Alex was available every time I called to answer them.
I had just purchased my new GMC from Banks and could not be happier! The process was pleasant and painless.
I've been using the service dept. for 30 years and have purchased 2 new Silverados there. Things have not always gone perfectly. But these are stand-up people who go out of their way to make things right and keep people happy. Even if I hated Chevys, I would try to find a used Ford or Dodge on their lot. They are that good!
Chris Burnor is a top notch sales consultant. He has insured my post delivery punch list was resolved. He arrange the appointment and transportation. He is the consummate professional. Chris is a pleasure to work with.
Exceptional service! Best GM dealership around. Very professional!
Pretty smooth process and when I had a minor issue, a sales manager helped to resolve it.
Fantastic experience!
Very friendly and professional service I never felt any pressure to buy a vehicle and was satisfied with the purchase
Very friendly service and great free coffee!
Outstanding & friendly service and the atmosphere is relaxed and very welcoming. I will be going to Banks Chevrolet for all of my car’s maintenance needs for life.
Everyone I dealt with was excellent and a pleasure to deal with
My situation was taken off very quickly.
Great customer service! Took my car inside right away and started working on it ! I had a recall for the head lights and a broken trim piece in the trunk area! They ordered the parts and they came in the next day ! No problems here 👍
The experience in this transaction was great. Thank you. I would recommend them to others in the market.
It took longer than expected But the lady who signed me in was awesome. She went out of her way to keep me informed. Very nice person
Excellent service friendly advisors.
While other dealers overprice vehicles, Banks always kept prices at actual MSRP
I have been doing business with banks for several years now and I am incredibly please with the dealership. They are friendly accommodating and so much more!
Without a doubt, the fastest and easiest vehicle purchase I've ever had. Knew exactly the truck I wanted, and my salesman Kris was great. I think it was less than 2 hours all together
Without a doubt, the fastest and easiest vehicle purchase I've ever had. Knew exactly the truck I wanted, and my salesman Kris was great. I think it was less than 2 hours all together
I had been communicating via email because Banks was the only dealership that had the features and color combination I wanted. When I arrived, they had the truck ready and Seth helped make the process very easy. I appreciate Seth and Banks Chevrolet for the assistance. Couldn't love this truck anymore.
Banks processed a recall on our '18 Buick TourX: In /out / done no issues, pleased!
Always have received prompt timely service when bring my vehicles for their recommended service needs
Always have received great timely service when I bring my vehicles for their scheduled service!!!
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Always quick and very friendly service here at Banks Chevrolet!
What a fantastic facility with great customer service. I’ve never been so comfortable waiting for an oil change. Lovely waiting home theater area (that’s what I’m calling it) where I was able to fix myself a hot chocolate on this frigid day. Look, this wasn’t even for my car, it was for my grandparents who have been coming here for 25 years, And I can see why. They even have a water dish out for dogs. Idc where you got your car, have it serviced at Banks Chevrolet!
Great customer service, very detail oriented and extra effort made throughout sales process.
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Great customer service, sales team is very detail oriented and made the extra effort throughout the entire sales process.
Rick and Jennifer in service were fantastic to deal with. Very responsive and communicated important information on a timely basis.