Customer Testimonials
Great lunch
I recently purchased a 2019 RAM 1500 from Banks, and I must say that I was impressed with both the purchase process and my sales associate, Kyle (5 stars to him) who was extremely personable, friendly and efficient throughout the entire process, which was itself easy, smooth and fast. In fact, the longest part of the purchase process was my extended test drive of the vehicle! This is my second purchase from Banks, the first being in 2015. I noticed that the purchasing experience this time was much improved over an already good process - congratulations on that. I felt no pressure to make ...
Nice facility and the service folks were pleasant and easy to deal with. Two + hours is a long time to wait for an oil change though...
Took my truck in for check engine light and an inspection. Checking in and out was smooth and flawless and I think the price for the repair and inspection was fair. This place is a well oiled machine!
Identified the problem quickly. Fantastic service as always!
Court Lesieur did a great job! 5 stars!
Banks was awesome in helping me get into my new 2021 GMC Sierra Denali. Thanks, Nick!
Banks was awesome in helping me get into my new 2021 GMC Sierra Denali. Thanks, Nick!
Wonderful friendly staff. Comfortable cafe waiting room very neat and clean😊
Greatest experience you will ever have buying a vehicle. From sales to service Banks is the place ...they will go the extra mile to get you financed and put a smile on your face!! This is a place you will walk into and the minute you put your foot threw the door you feel like your part of the Banks family.!!!
Banks is the best dealer in the north east by far!! if your looking for a no pressure experience look no further this is the place. From sales to service it is just a great place to Deal with...This is our second suv that we have Boughton from Banks and will be the only place we will only buy a car from.They make you feel like your family 👪 the moment you walk threw the door to the min they hand you your new keys.Andy was our salesman he was beyond Great!!! he made sure we all comfortable ...
Purchased a 2021 Tahoe from Kyle at Banks, great honest guy. I have purchased 3 vehicles from there now and always great customer service. It’s a big dealership with a small dealership feel to it. My last Tahoe was purchased at quirks, only because they had what I was looking for when no one else did. I left there feeling pushed in the wrong direction. It also felt like your typical car salesman, just wanted what was best for him. This brought me straight back to buying at banks. I have never felt this there and always felt like they will ...
Purchased a 2021 Tahoe from Kyle at Banks, great honest guy. I have purchased 3 vehicles from there now and always great customer service. It’s a big dealership with a small dealership feel to it. My last Tahoe was purchased at quirks, only because they had what I was looking for when no one else did. I left there feeling pushed in the wrong direction. It also felt like your typical car salesman, just wanted what was best for him. This brought me straight back to buying at banks. I have never felt this there and always felt like they will ...
My husband and I recently purchased another vehicle from Banks — 2021 Chevy Custom and it was time for our free oil change. The service department was great and even called to check if we needed a state inspection a month early. Unfortunately, the receptionist was very rude when we called to check to see if the car was ready..."if you didn't get a call it is NOT ready" we asked her to check anyways as it had been hours and sure enough it was done. I am just glad I was not walking around Concord waiting for ...
Great Service
My experience was excellent I’d like to thank Andy Dratch he was great they treat you like family I would definitely buy another vehicle from you guys again
I gave Zack the specs I wanted on a GMC Canyon and he was able to find a needle in the haystack for me, I am very happy with the service I received from Zack, and my new vehicle.
Quick and professional
Salesman was respectful and polite.made buying a vehicle easy
We just leased our new 2021 Yukon AT4 from Banks and we love it. This is the second vehicle that we’ve leased from Banks. Jake our salesman was very friendly and professional. He went out of his way to make our lease transition as seamless as possible.
Nick was awesome to deal with. Got the truck I wanted at the price I was willing to pay! Will be back in a few months!
Had a great experience. Kyle Richard was extremely helpful and patient in explaining truck specs with me and in the end helping me pick out the truck that will fit my towing needs. I actually sound like I know what I'm talking about when speaking about trucks now.
My husband, Roger, and I couldn't be happier with our experience at Banks Chevrolet last week finding and bringing home our certified 2018 Equinox! Keith was awesome, listened to our needs and budget, and we left happy with our purchase and our payments! This is vehicle #7 for us from Banks, and we know we will get fast friendly and the right service every time. Thank you!
My husband, Roger, and I couldn't be happier with our experience at Banks Chevrolet last week finding and bringing home our certified 2018 Equinox! Keith was awesome, listened to our needs and budget, and we left happy with our purchase and our payments! That doesn't happen at other place.. this is vehicle #7 for us from Banks, and we know we will get fast friendly and the right service every time. Thank you!
Professional, kind
Overall a great online and in person shopping experience. We inquired ahead of our visit, and we're kept informed of our vehicle choice. Upon arrival at the dealership we were greeted and spoke with out sales person Nick. The entire process from test drive to purchase went smoothly.
I had an excellent experience with Banks last week. Jake was extremely helpful and helped me choose the perfect truck to fit my needs and my budget. Great service and great vehicles! Highly recommend.
I had an excellent experience with Banks last week. Jake was extremely helpful and helped me choose the perfect truck to fit my needs and my budget. Great service and great vehicles! Highly recommend.
Sales person and sales manager were very helpful. A great vehicle buying experience !
Quick service Dept. Able to iD what was wrong w my car and order the part.
Always friendly and professional
Everyone is always so friendly
Nick was great, I'll be back in a few months.
I would like to thank Banks associates' Keith Mello and Otto Uribe for a truly wonderful, no pressure car buying experience. Both of these gentlemen were knowledgeable, courteous and attentive to our needs. I would definitely recommend Banks Chevrolet to anyone in the market for a new vehicle. It will also be my first stop next time I'm looking to buy another. Sincerely, Kevin Stepanick & Family
I would like to thank Banks associates' Keith Mello and Otto Uribe for a truly wonderful, no pressure car buying experience. Both of these gentlemen were knowledgeable, courteous and attentive to our needs. I would definitely recommend Banks Chevrolet to anyone in the market for a new vehicle. It will also be my first stop next time I'm looking to buy another. Sincerely, Kevin Stepanick & Family
I haven’t bought a new car in 15 years and I was always skeptical about going to a dealer but after dealing with Banks my views completely changed! From the moment I called until I signed the deal they made it an awesome experience and have a wonderful staff! No pressure and upfront about everything and I would highly recommend them! I’d like to say a big thank you to Jasmine my sales person and Heather the finance manager!
Great selection of trucks and good communications. I would recommend them if you are in the market for a new truck or car. Very smooth process.
Great selection of trucks and good communications. I would recommend them if you are in the market.
I had been searching for a car for my father to buy & Jeremy kept me posted when he received one that he would like. Court was awesome during the transaction! Would always recommend Banks to purchase a vehicle from!
Fast spot on service, great trade in values and pricing, paper work was spot on for speedy sale, after sale follow up excellent. Will be buying from Banks concord again no doubt
Fast spot on service, great trade in values, paper work in order for speedy sale, follow up after sale excellent. Will be buying again from Banks Concord. NH.
MA residents here! We had the pleasure of buying our first vehicle from Banks with Chris Burnor. My Uncle (Paul Kennedy) previously purchased two Yukon’s with him and had a wonderful experience. On 7/24 as a parent of two little ones (6,4 girls) our worst nightmare happened. I was driving on the highway with my little ones where someone hit us very bad (rear ended us in their Jeep Wrangler) resulting in our 2018 Yukon Denali being totaled. My girls and I “walked” away but being in the car we were in and girls in car seats saved us. With the whole ...
My experience from start to finish was the best I’ve ever had buying a vehicle. My salesman Mike Lienhart was very professional but, understood what I wanted. It was enjoyable experience without any buyers remorse at all. I left there knowing I got a great deal & a truck I love.
I purchased my first vehicle ever from banks just last week. My friend who has purchased many of vehicles through them turned me on to Banks. It was an easy and enjoyable experience the salesman catered to my needs as well. Thank you Court I will definitely be back to purchase another vehicle from you.
I have been looking for over 6 months for a new suburban and finally found the one I wanted at Banks. My sales person Kris Dumont was knowledge and wonderful!
MA residents here! We had the pleasure of buying our first vehicle from Banks with Chris Burnor. My Uncle (Paul Kennedy) previously purchased two Yukon’s with him and had a wonderful experience. On 7/24 as a parent of two little ones (6,4 girls) our worst nightmare happened. I was driving on the highway with my little ones where someone hit us very bad (rear ended us in their Jeep Wrangler) resulting in our 2018 Yukon Denali being totaled. My girls and I “walked” away but being in the car we were in and girls in car seats saved us. With the whole ...
We recently bought a GMC Sierra from Banks and the entire process was smooth sailing from start to finish. Professional, friendly and flexible. I would definitely go back to buy another vehicle.
Jordan was fantastic salesman, and as always the experience was smooth and easy. Would totally recommend Banks to anyone looking for a new or used car.
Sales Rep. Jacob Kelly handled our our lease turn-in and new lease with outstanding expertise. The new vehicle is is pleasing the wife much better than the one we turned in. This is the first vehicle I've heard good comments about since her 1956 Chevy Bel Air.
Everything went smoothly
excellent service from sales and service
Great customer service, easy to work with. Very knowledgeable. A wonderful overall experience!
Family and friends doing business there for many years. Always happy!
Kyle was our "transportation consultant" lol. I had test driven more than 15 vehicles in the past month he was by far the best person I worked with. I did not even have the intention to buy this particular day or this particular vehicle but I did and I couldn't be happier. It has everything on my list! Melissa
We went to Banks a few weeks ago because they were suggested to us from a friend. Kyle was our salesperson, and he was awesome to work with. I had not bought a vehicle from a dealership in 11 years, so the fact that we felt no pressure to buy during the entire process was very nice because buying a new vehicle can be stressful! Banks had a great inventory and selection, and we ultimately decided on a 2019 GMC Sierra. It’s a great truck with a smooth ride. If you’re on the fence about where to purchase your next ...
We went to Banks a few weeks ago because they were suggested to us from a friend. Kyle was our salesperson, and he was awesome to work with. I had not bought a vehicle from a dealership in 11 years, so the fact that we felt no pressure to buy during the entire process was very nice because buying a new vehicle can be stressful! Banks had a great inventory and selection, and we ultimately decided on a 2019 GMC Sierra. It’s a great truck with a smooth ride. If you’re on the fence about where to purchase your next ...
Top notch
Great experience here. All of the people involved with me and my family were great! Very pleasant, and helpful with my situation. Thank you.
They were great and had excellent communications with the whole sales team.
as always I was treated like family.
We bring all our GM products to Banks for warranty and service issues. Always prompt and great communication.
Very professional and they do good work
My experience was great for being the first time at Banks
Best experience buying a car ever. Jacob was informative and responsive. Huge dealership with a home town feel. Thank you.
Received a great deal on my trade and well as dealer incentives on my new car. Very painless process!
Kris got us a great deal for a new car. Max trade value for our truck and a pleasant pain free experience! Definitely recommend Banks
I had an issue with my Escalade on the way back from a family vacation. I did not buy my vehicle from Banks because I live in MA, but they did not care. They treated my family and I, like we were lifetime customers. They immediately looked at my vehicle to diagnose the issue... Unfortunately we weren't going to be able to drive it home, but they were very accommodating to us in the waiting room while waiting to get a ride home. We were told with the global supply chain issues, the parts needed could take 2-4 weeks. ...
Christine has expanded her monopoly on Manchester st. in Concord, she has bought out safely, Alosa's apartments on the same side as well. Nice new million dollars inventory.
thank you Banks for always putting my best interest first before anything else.
Very good, especially if you drop off and pick up later
Amazing people! We have purchased several vehicles in our lifetime.
They were courteous and gave me updates during the servicing of my truck
Kevin from sales is truly the greatest salesman out there. Big thank you to Banks for making a rough day a lot better.
The staff is extremely knowledgeable and helpful. Explaining everything. We are always so impressed with the service ..
Andy was great to work with, we were just looking to see what are options were and he wasn't pushy and helped us out a lot!
I had a problem with a subtle clank somewhere in the power train. My service advisor put me together with shop supervisor (Nick) for a quick test drive. Within a couple minutes Nick was able to detect the problem and did some quick diagnosis. He was able to reproduce problem by shifting from drive to reverse with car standing still. I had not noticed that the problem could be reproduced without driving the car. Problem was loose axle nut on front driver side. Well done Nick and team.
If you want to know how to treat a customer, go to Banks Chevrolet service. They are efficient, professional, and courteous. I’ve been a car owner for decades and they are, by far, the best yet.
Great experience
Linda and the staff at Banks always strive to make you feel at home while your car is being serviced. They seek to provide the best possible service to your vehicle while you wait…or help make accommodations if you are dropping off. It’s why I drive an hour to see them while passing multiple other service locations on my way!
Called Banks and spoke to Mark Mulcahy. I told him on Wednesday that I needed a new truck. He jumped through hoops for me to make my purchase smooth and the truck I've been drooling over (brand new 2021 Canyon AT4) was sitting in my garage on Friday. As always at Banks, it was an awesome experience.
Professional, courteous, and go beyond to please their customers!
first oil change and address a leaking tire. Quick and painless
The sales people aren't pushy and the service department is very competent offering easy in and out oil changes/quick service items. They always wash your car and vacuum it also. Best dealership I've ever dealt with.
The staff worked very hard to get us into the vehicle we wanted at the terms we wanted. They were not only professional and considerate but friendly.
Great quick experience. Listened to what we said and executed well. Professional staff and service. Bought an $80K truck in less than 3 hours, pretty quick and painless.
Excellent service! Did service in a very timely manner too!
We recently purchased a Canyon AT4 from Banks. The entire experience was great. Kevin Mathis, our sales associate, took great care of us and made himself available whenever we needed to have questions answered or a status on the arrival of the truck. I would definitely do business with Banks and Kevin again
My truck shift cable popped off, and I was able to put it back on so at least I could make it to you folks. They took me right in. I left my truck there and the next day they called me, told me it needed the shift cable. Later that day I picked my truck up. it was covered under warranty even better. Thank you Justin your the best. Thank you to the service department.
Your staff is so friendly and professional.
What a great experience buying a car! It was painless and easy and the entire staff was awesome, very easy to work with even with my antsy 2 yr old in tow. Would recommend to anyone!
I had been looking for a trailblazer for about a month. Kendra kept me updated on inventory 100% and was amazing. Andy was amazing to work with once I arrived. I had already been to a couple dealerships and this was the first not to talk down to me and laugh at me. Even though I was upside down they made it work!
