Customer Testimonials
I brought my 2016 Yukon XL in for some repairs that needed attention. The service manager (Steve) who took care of me was so honest and forthcoming. He noted additional repairs that were needed and gave me several options as to the importance of each repair - whether it needed to be fixed urgently or could wait - whether it could be repaired for less money or replaced. (Who gives you the option of saving money, anymore?) In one case, the repair wasn't needed! I also had my car detailed and it looked showroom new when I picked it up! ...
Scheduled my vehicle for maintenance. Everyone I dealt with was friendly, helpful and professional. I requested the vehicle be done by 2:00 pm and it was ready by 1:30! I also appreciate the reminder call the day before my appointment, very helpful. A special shout out to Steve Gard who is always friendly, and helpful with me.
Seth was great! Excellent communication! Fast response to all the questions I had! Everyone I talked with was pleasant and easy to talk with, which made the process that much easier! A+++ Thanks Again!
i really enjoy dealing with all the staff at this dealership. everyone is friendly and helpful. my wife is the one who brings the suburban up for service with both of our dogs and the experience is always great
Scott Duguay in sales was great to work with as he actually listened and worked to make the sales experience easy and accommodating. Thanks Scott!
Great experience!
Always find what you need a a great price.
Banks has been my dealer of choice for many years! Steve & Jen our Service Techs are always so great at explaining everything and provide amazing service! Than k you
Banks has always been amazing to work with. Jen & Steve, our Service Tech's are amazing! They always explain everything and provide excellent service! Thanks to you all!
Awesome Service be back soon
Went in for oil change and my yearly inspection. Didn't have an appointment for either. They gave me an estimate of 2-2.5 hours. It was all done and they washed my truck in 2 hours. Very happy with the service.
I have purchased multiple vehicles from Mike Teirney, and every time it is easy fast and fair. He is always quick to respond, and his customer service is extraordinary. If you’re going to shop at Banks, ask for Mike.
Went in to get a lube, oil change and filter change, and a state motor vehicle inspection! It didn't take long but we did go to the snack bar and get breakfast sandwiches, and coffee!! Shortly after that the vehicle was ready and we paid the bill and left!! Great service and customer care!!
I would highly recommend working with Kevin Mathis. He is transparent/knowledgeable and listens to what you you’re looking to find what best suits you. He continues to check in with me, even a year after my purchase.
Always, always, excellent service; service advisor, Linda, is always friendly and professional and ensures that I am completely satisfied with my visit.
Service was good they completed alignment. Overall took 3 hours. Waited and waiting area was nice, check in/out process was easy
My salesman Chris was fantastic! I went in with not the best expectations because the manager of the dealership that I got my last truck lease from had a pretty decent offer on the table. I was over the miles in my lease and wanting to turn it in early. The first numbers he came out with were much higher but he was able to match her number and put me in the truck that I wanted! I felt the overall experience was quicker and easier than past experienced at other dealerships! I am very pleased with my experience and ...
Had some issues on my last visit but this time Banks Cadillac Service was GREAT! They had to keep my car for several days waiting for a part. But they leaned over backwards to make it as easy as possible for me. Thanks Linda and Eric
Very friendly. Helpful but not pushy. Will definitely buy again. Tim was great.
They Addressed my air conditioner issues and did only performed the service I asked for.
A very friendly and inviting dealership experience.
Quick, friendly and knowledgeable personnel made the buying experience awesome.
Mike Tierney was a pleasure to work with!! I will definitely be back for our next vehicle purchase.
Great experience!! No hassles and it was a quick process!!! Kyle did an amazing job! He had all paperwork ready to go!!! I will definitely come back !!!
I had anticipated the need for a brake job in order to meet my inspection requirements. However, I was informed that my brakes were better than adequate and they couldn’t justify the expense. That is the kind of service I’ve come to expect from Bank’s, and the reason I have all service work done there. Additionally, topping off fluids, checking tire pressures and washing the vehicle as complimentary services at every visit, are clear examples of the company’s commitment to customer service. Thank You, from a satisfied customer.
I had my Terrain detailed at Banks. Amazing looked like a new car. Very happy! We had the state inspection done earlier this month too. Great dealership.
I have bought and serviced my last 4 vehicles from banks..no one can beat them..Just had service this past monday may 15th..they had it done washed vaccuumed about 45 minutes earlier than originally thought..great place...ps the best BLT sandwiche ive ever had while i was waiting...highly recommend banks!!!
I live in Midcoast Maine. Banks had the truck I wanted at a reasonable price. Brennan Haywood and I worked out an acceptable deal/Trade for my Tahoe over the phone and Troy Demers met me after my 3.5 hour drive on a Saturday and took care of my paperwork. Troy and Scott Janelle dealt with a tire issue on the CPO truck quickly, to my satisfaction, and had me headed home to Maine. Overall great experience. Thanks.
Good experience buying from banks. very happy with my vehicle. Nick Hanna was very nice to deal with my purchase.
Found my suv online. Not disappointed. Treated with respect and reasonable prices.
Good reasonable way to get basic car service. Basic services (oil change, tire rotation, state inspection) are first come first served (no appointment accepted) so never attempt on a Saturday.
My truck was serviced with timely expertise, and at a very decent price. It was done faster than I expected and at a lower cost than what I expected. Linda Manning in service is a wonderful professional to work with. I highly recommend Banks for service needs!
It was a great experience in every way. The sales guy Andrew was helpful and not pushy. He helped a lot to get me into the truck I wanted at a price I could afford. First time I enjoyed buying a vehicle and didn't have anything I would of changed.
Just an over all great experience. Sales guy Andrew was awesome, he worked with me a lot to get a price I could afford on the truck I wanted. I dread shopping for vehicles and I'm glad I found them.
Nick was awesome to work with!
I've purchased quite-a-few new vehicles from various dealerships and have had good and bad experiences. My purchase experience with Banks was by far superior to any other. From sales to financing, Banks provided a pleasurable experience. I would highly recommend Banks.
The dealership had the vehicle I wanted at a good price, and most importantly made it happen.
Friendly staff and its great to have a courtesy shuttle
Great car & truck dealership. I have always had great dealings with the people at Banks Chevy. I have also bought my last 4 cars from Mike Vallencourt. He is an asset to there sales team for sure.
I have been going to Banks since I bought my Buick Enclave in 2015 and I live in Cambridge MA. I love the environment and the comfort of the dealership. The service people are so nice to deal with, thank you Steve Gard for you help. I have worked with you before and you were excellent to deal with then as you were on the 10th. I have worked with a dealership in my area and the prices were much higher than Banks.
staff was super friendly, knowledgeable and helpful
I always get great professional service from Banks. Thanks again for always taking care of my cars. Ben
Bought a new GMC 1500 truck, there were some issues that Sales Dept apparently did not know about. Returned truck for another new one. I was pretty upset, but they were good, whatever I wanted. Been a Ford man for 45 years; at first I was thinking ""what did I do?!" The salesman Kyle, Sales Manager Scott were great. Service writer on the first truck even brought out the service tech to talk with. Everyone was honest with me, which blew me away. An auto dealership being honest - could not fathom this. Nice work Team Banks. Second truck ...
We had a great experience working with Troy at Banks Chevrolet. We would highly recommend them as a reputable, hard-working dealership.
We had a great experience working with Troy at Banks Chevrolet. We would highly recommend them as a reputable, hard-working dealership.
The transaction went very smoothly.
Cordial reception upon entrance, quick set up for basic service, and other than a busy Friday the car work was completed asap.
Excellent
This is our third purchase from Banks over the years and it is our favorite GMC dealership! Everyone is SO professional from every department! They have a great selection of inventory. My husband and I both bought new vehicles from Troy and he was amazing. His customer service is top notch. His professionalism is superb. He made buying a car a pleasurable experience! Thank you Troy!!!
Troy Demers was a complete pleasure to work with! We highly recommend Banks and Troy! From the minute we walked in the door until we drove off in our new car our experience was professional and pleasurable! Banks is our go to dealer for sure!
2nd service appointment with this vehicle. This dealership all around has an outstanding customer experience. Best communication and knowlegeable staff I've ever experienced (and I have many years of service experiences under my belt 😉 ). Many thanks!!
It was a great experience buying a new SUV with Kris’s fantastic assistance. He was able to answer all of our questions. He worked with us through the entire purchase, from when we first walked in until we drove off the lot with our new Equinox. Purchasing this vehicle was the most direct and positive experience. We highly recommend Banks Chevrolet and Kris if you want a new car or truck.
Excellent service as usual. I always come here for an oil change and tire rotation. A very good staff to deal with.
Bank customer service is absolutely outstanding they make u feel like you belong they and any questions you need answered they will do what ever it takes to answer them. Plus all services get my car vacuumed and wash that helps me free up valuable time in my day thanks banks for changing the car dealership stigma
Was very thorough with inspection. Even noticed a crack in my taillight that I didn't mention. Listened to my concerns and checked it all out
Very good very happy just haven’t received a appointment to have bed of truck lined yet
It is a pleasure to do business the Banks. Jennifer McConnell is knowledgeable and helpful.
When I first walked in I knew I would be well taken care of. Everyone was very courteous, and respectful. The estimate and final bill were good, and the amenities were very nice.
Great experience, from the time I walked through the door right up until I left.
timely , very willing to assist after purchase, excellent and friendly service
Nice people and great work
I was extremely happy with every aspect from ordering to delivery. Thank you Kevin!
Great experience all around. Great to deal with Jeff Lavalley and his honest, no non-sense style. Heather was great as well in the finance department. Will definitely be back!
Very easy to deal with really had the process streamlined. Great people
I had to deal with a manager to get any thing done sales and management awesome, service not impressed at all!!
Every time I visit this dealership they treat you with respect. They are always friendly, and they feel with a lot of customers everyday! They explain to you everything they need to to keep your vehicle in top shape. There are things that can be done on your own to save money. Thank you Banks!
They give great service and are up front about costs. Their service hours are great for working people. Quality of work is top notch!
I am very pleased with the 2020 red Acadia I bought in Nov. 2022. Our salesperson was very accommodating and helpful with the whole process. I highly recommend purchasing a vehicle there.
Great service
I went for an inspection. Waited almost 2.5 hours .Inspection was done .Car is 5 months old no issues.
Staff was very pleasant and easy to deal with
Great experience servicing my truck. They really took initiative to get my problem solved and even gave me a loaner till problem was fixed. Thank you! E Marks Gilford, NH
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I can order breakfast at the same time.
Great experience. Called about the car I was interested in, filled out quick financing application, got approved. They called when car came in and I signed papers and took delivery. Very pleased with Banks Chevrolet.
Service was good, team was thorough and friendly and left my vehicle cleaner than when I brought it in!
Service was great - the team was friendly and the waiting area was pleasant. They left my car cleaner than when I brought it in!
They did a great job in a timely manner.
Nice place 👌 👍
Troy Demers did a fantastic job! I was impressed by the honesty and communication exhibited I highly recommend Banks.
Awesome service, friendly knowledgeable staff. I knew exactly what I wanted and they absolutley delivered!
Always do the best for the customer and work done in a timely manner. Thank you Jennifer for the outstanding job as usual
Banks will certainly be our forever dealership. We made a huge mistake by going to a dealership in Nashua it was nothing but stress.. called Banks and discussed our situation Brennan our sales person made sure to help us get into a beautiful 2023 GMC Sierra. Awesome Customer Service.. Thank you to the entire staff at Banks Chevrolet The Gladysz Family
I always get great service at Banks. I drop the vehicle and catch a ride home. They pick me back up when it's done.
You can see from my last review that I was not satisfied with Banks service on my Cadillac. This time the service department was great. Did everything they could to help me out when they had to keep my car for several days waiting for a part. I live 1 1/2 hours away so their help was important! Thanks Linda and Eric. On April 20 I had an appointment at Banks Cadillac in Concord NH to fix a recall on the back up camera on my 2020 XT5, vin #1GYKNDRS7LZ108230. I had tried to have this taken care of earlier. I live 1 ½ hours ...
Organized, knowledgeable, friendly, and aim to please while they are aware of their bottom line.
This is my 3rd SUV from Banks and I love it.I get it serviced there and they do a terrific job. My vehicle comes back washed vacuumed and ready to go!
Banks is always my first choice, they are the only dealership that i can walk into and feel like I’m family I’ve bought 3 vehicles from them over the last 10 years and they are always willing to work with me in a quick fashion. The sales people are always so kind and on point if you have any questions and concerns even after you’ve purchased a vehicle from them. Banks it’s always my #1 recommendation to anyone looking to buy a vehicle. Their service department is also great when it comes to maintenance & recalls.
Always look forward to having my work done at Banks. I will be back again.
thanks to your team
The staff at Banks were supportive and helpful. They were knowledgeable about the cars and answered all my questions. They respected my time and helped make the process as painless as possible. 10/10 recommend!
Finding the truck on line was easy , buying it was easy , the hard part was getting the proper paperwork from my insurance company and then dealing with the RMV in Massachusetts. The lifesaver was having Mike Tierney who through multiple phone calls and text messages was able to bring it all to a successful completion. Thank you again. David Moore
Kyle Richard has been an excellent sales person to us for many years. He is responsive, professional, and personable. He has helped us select vehicles we have loved and we will continue to use him.
I purchased 4 new tires and had an alignment after pricing checking around they exceeded my expectations service Dept personnel is always courteous and helpful they were extremely busy that day as well , ordered tires in and had then installed within 3 days
Friendly, professional, service was completed faster than promised and work was completed exactly as requested. Best service department I have ever encountered. A pleasure to do business with you
Always a pleasure dealing with the service department.. Matt is always on the ball and communicates very well when we bring our vehicles in for srvice issues.
Tanner was very pleasant and both he and his service manager worked with me to get the vehicle I wanted.
Very satisfied